Leroy Merlin Website
My Leroy Merlin Nightmare: A Cautionary Tale
summarizeEditor's Summary
I recently ordered a wardrobe from Leroy Merlin's online store, but what I got was a box that was way off from what I ordered. The delivery guys just shrugged it off and told me they couldn't do anything about it. It's been two and a half weeks of back-and-forth, and still, no solution in sight. What really gets my goat is that they don't even bother to respond to my calls and emails. I'm starting to think they just don't care about their customers. I've had to escalate this to Rospotrebnadzor just to get their attention.
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What happened with your order?
I ordered a wardrobe from Leroy Merlin's online store, but what I got was a box that was way off from what I ordered. The delivery guys just shrugged it off and told me they couldn't do anything about it.
How long did it take for Leroy Merlin to respond to your issues?
It's been two and a half weeks of back-and-forth, and still, no solution in sight. I've had to escalate this to Rospotrebnadzor just to get their attention.
Have you had any issues with customer support?
The customer support is basically non-existent - I've had to write multiple reviews just to get them to respond.
Did you have to pay for the return shipping?
No, I didn't have to pay for the return shipping. However, it's taken them ages to return my money, even after I sent back the faulty product.
Are you going to shop with Leroy Merlin again?
No, I don't think so. I'm not impressed with their customer service and I wouldn't recommend them to anyone.
Can you recommend any other stores?
Yes, I would recommend checking out some other stores that have better customer service and more reliable products.
How do I contact Leroy Merlin's customer support?
You can contact Leroy Merlin's customer support through their website or by calling their customer service number.
What is Rospotrebnadzor?
Rospotrebnadzor is a government agency that handles consumer complaints and issues.
What was the biggest issue you faced with Leroy Merlin?
The biggest issue I faced was the complete lack of communication and support from their team. It was like they just didn't care about helping me resolve the issue.
check_circlePros
- •The box was sturdy, I'll give them that. The delivery guys were friendly, even if they weren't very helpful. The website is easy to navigate, even if you're not tech-savvy. The prices are competitive, but that's about where it ends. The products look nice in the pictures, but that's not always the case. The website has a nice, modern design. The return process was pretty straightforward, I'll give them credit for that.
cancelCons
- •They got my order completely wrong - I mean, it's not like I ordered a completely different product. The customer support is basically non-existent - I've had to write multiple reviews just to get them to respond. The delivery guys were unhelpful and unapologetic when I brought up the mistake. It's taking them ages to return my money, even after I sent back the faulty product. Their customer support is a total joke - I've had to deal with a lot of runaround. They don't even bother to respond to my calls and emails - it's like they're just not interested in helping their customers.
