Yandex Books App
Yandex Books Was a Total Disappointment for Me
summarizeEditor's Summary
I was stoked to get rid of my Yandex Books subscription, but it turned out to be way harder than I thought. The app said I could freeze it, but that wasn't what I wanted to hear. When I went back, I found out they'd charged me again – not cool. Customer support was no help, either. I'm all about value for money, and Yandex Books just didn't deliver. The lack of ads was nice, but it wasn't worth dealing with all the issues I faced.
settingsSpecifications
live_helpFeatured FAQ
Can I cancel my Yandex Books subscription?
Unfortunately, canceling your subscription isn't as easy as it should be. You can freeze it, but that doesn't actually cancel it – you'll still be charged.
What happens if I freeze my subscription?
Freezing your subscription will pause your billing, but you'll still be charged when you unfreeze it. It's not a great solution, but it's better than nothing.
How do I contact customer support?
You can reach out to Yandex Books' customer support team through the app or their website. However, be prepared for generic responses that don't always address your issue.
Can I get a refund if I'm not satisfied with the service?
Yes, you can get a refund if you're not happy with Yandex Books. However, the process can be a bit of a hassle.
Is Yandex Books available on multiple platforms?
Yes, Yandex Books is available on desktop and mobile platforms, including iOS and Android.
Does Yandex Books have any ads?
No, Yandex Books doesn't have any ads – which is a nice touch.
Can I pause my subscription if I'm going to be away for a while?
Yes, you can freeze your subscription if you're going to be away for a while. Just be aware that you might still be charged for the subscription even if you've frozen it.
What's the deal with surprise charges?
Unfortunately, Yandex Books has been known to charge users multiple times a month for subscription errors. It's not a great experience, and it's something you should be aware of before signing up.
check_circlePros
- •The app doesn't have any ads, which is a nice touch.
- •I appreciate that they offer a freeze option for your subscription.
- •The interface is pretty user-friendly, which is a plus.
- •Customer support is available, even if they don't always help.
- •You can get a refund if you're not satisfied with the service.
- •The app is available on multiple platforms, including desktop and mobile.
cancelCons
- •Freezing your subscription doesn't actually cancel it – you'll still be charged.
- •Customer support is pretty unhelpful when you need it most.
- •The app doesn't warn you about surprise charges, which is a major issue.
- •I've heard of cases where users get charged multiple times a month for subscription errors.
- •The lack of transparency around billing is a major turn-off.
- •You can't easily cancel your subscription, which is frustrating.
