Flip
A Flip.kz Fiasco: When Customer Satisfaction Takes a Backseat
summarizeEditor's Summary
I've been shopping at Flip.kz since 2015, but my latest experience was a huge letdown. I ordered something, but when I got it, I realized the measurements were way off. I expected some real help from their customer support team, but instead, I got empty apologies and generic phrases. The manager's lack of effort to resolve the issue was especially frustrating, considering the high prices they charge.
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live_helpFeatured FAQ
What happened during your recent shopping experience at Flip.kz?
I ordered something, but when I got it, I realized the measurements were way off.
How did the manager handle the issue?
The manager didn't even offer some kind words about their new fitting room, which was really disappointing.
What was the outcome of the issue?
Unfortunately, I ended up losing a lot of money, and the underwear is still not returnable.
Have you had any positive experiences with Flip.kz in the past?
Yes, I've been shopping at Flip.kz since 2015 and had mostly positive experiences, but this recent incident was a huge letdown.
Can you suggest an alternative store?
I'd say try shopping at stores that have a good reputation for customer service and accurate measurements.
What should customers expect from Flip.kz's customer support?
Customers should expect a decent response from the customer support team and a willingness to resolve issues in a timely manner.
How can customers avoid similar issues?
Customers can avoid similar issues by shopping at stores that have a good reputation for customer service and accurate measurements.
Can customers rely on Flip.kz's measurements?
No, based on my experience, I wouldn't recommend relying on Flip.kz's measurements.
What is the return policy like at Flip.kz?
The return policy at Flip.kz is not very customer-friendly, and I had a difficult time returning the underwear.
How do you rate Flip.kz's customer support?
I'd give their customer support a low rating, unfortunately.
check_circlePros
- •Decent product selection
- •Reasonable prices
- •Convenient online shopping experience
- •Wide range of payment options
- •Prompt shipping
- •Nice packaging
- •Good value for money
- •Easy to navigate website
cancelCons
- •Poor customer support
- •Inaccurate measurements
- •No fitting room for trying on underwear
- •Difficult return process
- •Manager's lack of effort to resolve issue
- •High prices don't match quality
- •Shipping can be slow
- •Return policy is not customer-friendly
