MTS Live
A Bitter Lesson Learned with MTS
summarizeEditor's Summary
I'm not one to leave bad reviews, but my experience with MTS was a total letdown. I bought tickets to see Sergei Lazarev in Yekaterinburg, thinking the cashback offer was a great deal. However, when I tried to get my 20% cashback, I hit a brick wall. The customer support was unresponsive, and they claimed I wasn't authorized on the site when I made the purchase. Needless to say, I'm extremely disappointed with the way things went down.
settingsSpecifications
live_helpFeatured FAQ
What happened with my cashback offer?
Unfortunately, MTS claimed that you weren't authorized on the site when you made the purchase, so no cashback was issued. However, you were logged in and the order was saved in your account.
How long did it take for customer support to respond?
It took me following up multiple times to get a response from customer support. I reached out on December 4, and it wasn't until December 16 that I heard back from them.
Can I still get my cashback?
Unfortunately, no. MTS has already claimed that you weren't authorized on the site when you made the purchase, so the cashback offer is no longer valid.
What is the service fee for?
The service fee is charged by MTS for processing your ticket purchase. However, it's not clearly disclosed until the end of the checkout process.
How do I save my order in my account?
To save your order in your account, simply log in to your MTS account and navigate to the 'Orders' section. You should see your recent orders listed there.
Can I get a refund for my tickets?
Unfortunately, it's unlikely that you'll be able to get a refund for your tickets. However, you may want to try contacting customer support to see if they can assist you further.
What is the cashback offer for?
The cashback offer is a promotion that offers 20% cashback on your first order, up to 1800 rubles. However, it's not clear if this offer is still available or if it's been discontinued.
How do I contact customer support?
You can contact customer support by creating a ticket on the MTS website or by reaching out to them via SMS.
check_circlePros
- •The website made it easy to find and purchase tickets to my desired event.
- •The cashback offer seemed like a great deal at first, but it ultimately turned out to be a scam.
- •I like that MTS offers a service fee, but it would be nice if they were more transparent about it.
- •The website has a user-friendly interface, making it easy to navigate.
- •I appreciated the option to save my order in my account.
- •The website loads quickly, which is a plus.
cancelCons
- •The customer support was completely unresponsive to my inquiries.
- •The cashback offer was fake, and I didn't receive my 20% refund.
- •The website doesn't clearly state that you need to be authorized on the site to receive cashback.
- •The service fee is not clearly disclosed until the end of the checkout process.
- •I had to follow up multiple times to get a response from customer support.
- •The whole experience was a total letdown, and I wouldn't recommend MTS to anyone.
