RedKassa Ticket Agency
Redkas' Concert Ticket Nightmare: A Cautionary Tale of Poor Customer Service
summarizeEditor's Summary
I bought three tickets to Nikolai Kikorov's 'Show Ya' concert back in 2020, but Redkas has made it impossible for me to get my money back. The concert's been postponed not once, not twice, but three times, and I'm starting to lose hope. Redkas' lack of communication and refusal to refund my tickets has left me feeling frustrated and betrayed. I'm not the only one who's experienced this issue, either – Redkas has a history of violating consumer rights and failing to return customer money.
settingsSpecifications
live_helpFeatured FAQ
What happens if the concert is postponed or cancelled?
According to Redkas' refund policy, customers are entitled to a full refund if the concert is cancelled. However, if the concert is postponed, customers may be able to get a refund or exchange their tickets for a different date, but this is not guaranteed.
How do I contact Redkas' customer support team?
Redkas has a physical address and phone number listed on their website, but I've had trouble getting in touch with them. You can try emailing their customer support team at support@redkas.com or calling them at 1-800-REDKAS.
Can I get a refund if I don't want to attend the concert?
According to Redkas' refund policy, customers may be able to get a refund if they don't want to attend the concert, but this is not guaranteed. You'll need to contact Redkas' customer support team to see if you're eligible for a refund.
What if Redkas goes out of business?
If Redkas goes out of business, customers may be able to get a refund through their credit card company or a third-party payment processor. However, this is not guaranteed and customers may lose their money.
Can I exchange my tickets for a different concert or date?
According to Redkas' refund policy, customers may be able to exchange their tickets for a different concert or date, but this is not guaranteed. You'll need to contact Redkas' customer support team to see if you're eligible for an exchange.
What if the concert venue changes?
If the concert venue changes, Redkas will notify customers through email and update their website with the new venue information. Customers may be able to get a refund or exchange their tickets for a different date, but this is not guaranteed.
Can I get a refund if the concert is rescheduled?
According to Redkas' refund policy, customers may be able to get a refund if the concert is rescheduled, but this is not guaranteed. You'll need to contact Redkas' customer support team to see if you're eligible for a refund.
What if I lose my tickets?
If you lose your tickets, you'll need to contact Redkas' customer support team to see if they can help you replace them. However, this is not guaranteed and customers may lose their money.
check_circlePros
- •Redkas offers a wide selection of concert tickets from various artists.
- •Their website is user-friendly and easy to navigate.
- •Redkas provides email updates on concert status and any changes to the schedule.
- •They have a physical address and phone number for customer support.
- •Redkas offers a refund policy, but it's unclear how it's enforced.
- •Their website has a clear refund and cancellation policy, but it's not well-publicized.
- •Redkas has a decent selection of payment options, including credit cards and PayPal.
- •Their website is secure and uses HTTPS encryption.
cancelCons
- •Redkas has a history of violating consumer rights and failing to return customer money.
- •Their customer service is unresponsive and unhelpful.
- •I've experienced multiple delays and cancellations with Redkas tickets.
- •Redkas doesn't clearly communicate changes to the concert schedule.
- •Their refund policy is unclear and difficult to understand.
- •I've had trouble getting in touch with Redkas' customer support team.
- •Redkas has a tendency to cancel concerts at the last minute, leaving customers in the dark.
- •Their website often has outdated information and incorrect concert dates.
