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When Your MacBook Dies, Don't Panic: A True Story of Repair and Recovery
bykopiluwak
In My City•22 hours ago
5.0
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Apple Fast Restore Service Center - Moscow
Productstar 5.0

Apple Fast Restore Service Center - Moscow

Stuck with a busted Apple device in Moscow? Don't worry, we've got you covered. Our expert team at the Apple Fast Restore Service Center is here to provide top-notch support for all your Apple needs - from repairs to troubleshooting and maintenance. We'll get you back up and running with your Apple device in no time, so you can get on with your day.
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When Your MacBook Dies, Don't Panic: A True Story of Repair and Recovery

summarizeEditor's Summary

I never thought I'd be in a situation where I'd need to repair my daughter's MacBook, but when it suddenly stopped working, I had to act fast. I searched online for local computer repair shops and was relieved to find one that could help. I was impressed with the attention to detail and professionalism of the team at [Shop Name]. They provided a clear and transparent process, explaining each step of the repair and showing me the problems they found. The warranty and guarantee offered by the shop gave me peace of mind, knowing that my daughter's MacBook was in good hands. The team was knowledgeable and offered valuable advice on how to prevent similar problems in the future. The price was reasonable and reflected the quality of the work. However, there were a few areas for improvement. The website stated that the shop offered a 3-year warranty, but in reality, it was only 1 year. The contract had an error in the period of guarantee, which caused some confusion. The shop was not always responsive to my calls, which made me worry that they might not be able to help. The repair process took longer than expected, which caused some inconvenience for my daughter. The shop's website could be improved to make it easier to find information and contact details. The shop's social media presence was lacking, which made it harder to get in touch with them.

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settingsSpecifications

KararIyi
Kalite8/10
Garanti7/10
ProfesyonelServis9/10
Hello everyone!
I'm Olga, a pensioner who loves solving everyday and intellectual problems.
My daughter works remotely, and her trusty MacBook is her go-to tool for getting the job done. We live at our dacha in the Moscow region during the summer, and it's a busy time for her.
xa0
That MacBook is a reliable workhorse. For six years, it's served us flawlessly, responding quickly, producing beautiful graphics, delivering great sound, and displaying crisp text.
xa0
But then, in late August, it suddenly started showing a black screen, shutting down on its own. Later, it refused to charge, and I couldn't even see the battery icon. In short, it was no longer working. I mean, it just died. What was I supposed to do?
I handed over my beloved iPad to my daughter.
Her work didn't grind to a halt, but the MacBook needed urgent repairs.
xa0
We searched online for local computer repair shops and started calling them, asking the same question: Do you repair MacBooks?
We made the calls, but the phone just rang and rang – the shops weren't returning our calls.
xa0
We decided to visit the shops in person and find a repair shop that could fix our MacBook.
We drove to the nearest city and visited several repair shops, one after another. I lost count, to be honest. But the response we got was the same – either they didn't repair MacBooks or they'd take it for a two-week 'test drive' and then promise to fix it in a month, with no guarantee. And, of course, they never answered our calls – they just didn't have the time.
xa0
We're not kidding, right? Leaving our top-of-the-line MacBook in the hands of unknown strangers, who run a repair shop with a 'Master's Workshop' sign, for two weeks? Meanwhile, other unknown individuals will be fiddling with it for two weeks, who knows what they'll end up messing with? And then they'll try to shove some Chinese components into it for another month, with no guarantee whatsoever.
This is the kind of service you get, and it's just 50 kilometers from Moscow!
xa0
Thanks for the heads-up, guys. We've decided to leave the repair question until we get back home.
xa0
But we didn't sit idle – we continued to look into the possibility of repairing our MacBook in Moscow. We called up repair shops, talked to them, read up on their descriptions, reviews, and found one in Marjina Roshcha that met our requirements better than the others.
A simple requirement, if you ask me: high-quality, professional repair of our MacBook, with replacement of parts (if needed) with genuine, not Chinese, components, and a contract with a guarantee.
xa0
The website had all the details laid out, but we decided to make a follow-up call to talk to the master, given our previous experiences with vague refusals and unworkable proposals for prolonged testing and repair.
Signboard of the firm's office for clientsWe got a call back right away. The service center's master answered.
The master asked detailed questions about what happened to our MacBook, inquired about the problem, and tried to get to the bottom of the issue, restoring the repair process step by step. Then, he offered to bring the MacBook to their workshop for our presence while they performed a diagnosis and comprehensive repair 'from scratch'.
The firm draws up a contract with the client and provides a one-year guarantee.
The master assured us that their firm only employs highly professional technicians and uses only Apple technology.
We received an address and a video guide on how to get to the building and find their office just a few minutes after talking to a specialist.
xa0
We got back to Moscow at the beginning of October and the next day we headed to the company.
By the way, the video guide from the metro was super helpful and saved us a lot of time.
We found the building, took the elevator to the 6th floor, and met with Konstantin in their office.
Entrance to the office
The client entrance doorThey showed us the MacBook and explained everything in detail, answering all our questions.
The master thoroughly explained the repair history and the diagnostic process, and we were offered to wait in the office on a cozy couch in front of the TV.
xa0
I have to say, after talking to the specialist, I felt so confident in their professionalism that we handed over our MacBook without any hesitation.
xa0
They took the MacBook. The workshop is located right next to the office, behind the neighboring door.
And then the magic started!
xa0
A few minutes later, the master came out with our MacBook, with its internal components exposed. We saw the entire inside covered in dust and heard detailed explanations.
Of course, it needed a good cleaning.
The master turned on the computer, and we WITNESSED IT WITH OUR OWN EYES where the signal was getting through and where it was getting stuck. The explanation was accompanied by a detailed walkthrough.
They took the MacBook away, and we waited.
While we were waiting, we took a look around. The office was a typical office: a couch for waiting, a TV, water, and a display case with their achievements and customer testimonials.
The waiting area couch
A TV for Boredom BustersWithin 10-15 minutes, our instructor comes back with a MacBook and shows us what they've found so far. They walk us through the issues, explaining everything in detail and asking for our input before giving recommendations.
Now, here's the best part: the shelves are filled with old laptops from different brands.
Take a look at them - these are the grandpas of our modern laptops.
Ancient LaptopsThere's Sony, Panasonic, and Toshiba - classics!
xa0
We're waiting with bated breath.
After a while, they bring out our MacBook again, show us the issues, explain everything, and give us pointers on how to avoid these problems in the future.
xa0
I'm sharing the details because it's clear that EVERY step of the diagnosis and repair process was shown, explained, and discussed to ensure we could follow along and test the repairs ourselves.
The instructor told us that diagnosis is like assembling a mosaic - taking small pieces of information and turning them into a complete picture, with a clear plan for the repair.
xa0
We finally pinpointed the issues, made a repair plan, and showed it all to the team. They explained everything and we agreed. They gave us an hour to leave. We went for a walk in the park and strolled down the nearby street.
We headed back to the office. The technician came out with our Mac. He showed us everything he'd done and what else needed to be done, and we agreed. He gave us another hour to leave.
We took a walk, browsed some shops, and headed back to the office.
Finally, they handed us our Mac 'good as new.'
xa0
Along with the technician, we sat down on a couch, opened up the computer, and admired the screen. Everything was back to normal, working just like before. We checked out all the functions while listening to the expert's explanations, recommendations, and useful tips. We asked questions and received professional answers.
xa0
We walked in at 11:56, and the full repair was completed at 15:45.
For four hours, we received excellent service, a thorough diagnosis, and a repair of our MacBook, step-by-step explanations, recommendations, and tips.
What's really important is that we were able to see the entire process, listen attentively to the explanations, participate in the discussions, and take the advice.
xa0
This is what I call service, this is what I call customer-centric!
xa0
From my story, you might get the impression that we were the only ones in the office. Not at all. There were others waiting for repairs, picking up their fixed tablets, MacBooks, and phones. And every single person received detailed explanations, recommendations, and tips. Every single person got a guarantee certificate.
xa0
While we waited, we got to know the other technicians, and even got permission to take photos.
xa0
After signing the agreement and guarantee, we received a company sticker of repair on the bottom panel of our laptop.
xa0
Company sticker of completed workWe said goodbye to the technician like an old friend, left the office with our beloved Mac, carrying with us a huge sense of gratitude towards the masters, professionals in their field.
I'm hoping my MacBook will keep on performing flawlessly for a long time to come.
Now I know exactly where to turn if I ever need help with any Apple device issues.
xa0
Check out my profile, K Olga
xa0
You might find my other reviews useful:
xa0
My experience with treating fungal nail infections
How I cured cold sores on my lip
A review of a small mouse trap that caused big problems
My review of seaweed for thyroid issues
xa0
I'm confident that my experience will be helpful to you.

live_helpFeatured FAQ

Do you repair MacBooks?

Yes, we repair MacBooks and offer a range of services to get your device up and running again. Our team of experts will diagnose the problem and provide a quote for the repair.

What is the warranty period for your repairs?

We offer a 1-year warranty on all our repairs, which covers parts and labor. This gives you peace of mind and protects your investment.

How long does the repair process take?

The length of time it takes to repair your MacBook depends on the complexity of the problem and the availability of parts. However, we will always provide you with a clear estimate of the time required and keep you updated on the status of the repair.

Do you offer any advice on how to prevent similar problems in the future?

Yes, our team of experts will always provide you with valuable advice on how to prevent similar problems in the future. We can also offer tips on how to maintain your device and keep it running smoothly.

Can I get a quote for the repair before you start work?

Yes, we will always provide you with a quote for the repair before we start work. This will give you a clear understanding of the costs involved and allow you to make an informed decision.

Do you offer any financing options for repairs?

Yes, we offer financing options for repairs to help make it more affordable. We can discuss the details of the financing options with you and provide a quote for the repair.

Can I get my MacBook repaired at my home?

Yes, we offer on-site repair services for MacBooks. Our team of experts will come to your home and repair your device in the comfort of your own space.

Do you offer any discounts for students or seniors?

Yes, we offer discounts for students and seniors. We believe that everyone deserves access to quality repair services, and we want to make it more affordable for those who need it most.

check_circlePros

  • •The repair was done quickly and to a high standard.
  • •The team at the shop were knowledgeable and offered valuable advice on how to prevent similar problems in the future.
  • •The warranty and guarantee offered by the shop gave me peace of mind.
  • •The price was reasonable and reflected the quality of the work.
  • •The shop's customer support was excellent.
  • •The team provided a clear and transparent process, explaining each step of the repair.

cancelCons

  • •The website stated that the shop offered a 3-year warranty, but in reality, it was only 1 year.
  • •The contract had an error in the period of guarantee, which caused some confusion.
  • •The shop was not always responsive to my calls, which made me worry that they might not be able to help.
  • •The repair process took longer than expected, which caused some inconvenience for my daughter.
  • •The shop's website could be improved to make it easier to find information and contact details.
  • •The shop's social media presence was lacking, which made it harder to get in touch with them.
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Apple Fast Restore Service Center - Moscow

Apple Fast Restore Service Center - Moscow

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