Pegasus Airlines Review: A Disappointing Experience

My Disappointing Experience with Pegasus Airlines

summarizeEditor's Summary

I've had a string of bad experiences with Pegasus Airlines, and each time, something goes wrong and ruins the trip. Recently, I returned from Turkey, and we stayed at the amazing Swandor hotel in Kemer. If it wasn't for the excellent service and the sea, I would've been heading home angry. A 5-star trip implies a comfortable transfer to and from the hotel with minimal stops, but our return journey was a total disaster. We spent 2.5 hours on a huge bus, with 1.5 hours wasted picking up other tourists. To top it off, the airline overcharged us for their services.

settingsSpecifications

Fiyat2/10

Kalite4/10

KonusuKötü

Turlar3/10

Uçuş1/10

Transfer1/10

HizmetKalitesi2/10

MüşteriDesteği1/10

I've had a string of bad experiences with Pegasus Airlines, and each time, something goes wrong and ruins the trip.

Recently, I returned from Turkey, and we stayed at the amazing Swandor hotel in Kemer. If it wasn't for the excellent service and the sea, I would've been heading home angry.

A 5-star trip implies a comfortable transfer to and from the hotel with minimal stops. But our return journey was a total disaster. We spent 2.5 hours on a huge bus, with 1.5 hours wasted picking up other tourists.

They overcharged us with the airline. Initially, they told us we'd be flying with Turkish Airlines, and we prepared ourselves for certain conditions. But it turned out to be a subsidiary with non-reclining seats, narrow space between rows, delays, and apathetic flight attendants in situations that required their intervention – and no registration or seat selection.

On the day of departure, Pegasus' website was down, and we still hadn't received our tickets. I had a confusing conversation with their customer support:

- The website isn't working, no tickets, leave for the airport in a few hours, what to do?

- Go to the website, download your tickets.

- The website isn't working.

- Yes.

- How do I download my tickets?

- I don't know.

Aeroflot has subsidiaries like Russia and Pobeda, but you always know what you're flying with. With Pegasus, you're expecting Aeroflot-level service, but you end up flying with Pobeda, which at least doesn't delay and gets the job done.

You don't need to attend the meeting with the guide for check-out; they'll just force you into excursions, and nobody will register you for the return transfer.

We booked one excursion to Tachtal for $62 (they promised a discount, but didn't deliver), which was supposed to be 2.5 hours. In reality, it was 1.5 hours of excursion (24 minutes of ascent and descent on the funicular) and 1 hour of walking around. The rest of the time was spent traveling and picking up tourists. The mountains are beautiful, the funicular is great, but if you've seen mountains before, it's a waste of time. There are no walking trails at the top, just a cafe.

I wanted to buy a fast-track pass at the airport, but Pegasus only sells it with a lounge pass ($105), and there's no separate option. Other tour operators have it.

The bottom line is that Pegasus, your obligations don't end when you've paid or on the last day of the trip; they end when the tourist crosses the border and returns home.

live_helpFeatured FAQ

What's the biggest problem with Pegasus Airlines?

The biggest problem is their lack of communication and organization, which can lead to a total disaster on your trip.

Can I trust their website?

Yes, their website is user-friendly and easy to navigate, but be prepared for some hidden costs and complications.

How do I contact Pegasus Airlines?

Unfortunately, it's impossible to get in touch with their tour operator, which can be very frustrating.

What's the deal with their hotel guides?

They'll try to force you to book excursions with their hotel guides, which is a total waste of time and money.

Can I trust their pricing?

Be prepared for some overcharging and hidden costs, which can add up quickly.

What's the return journey like?

It's a total nightmare, with a huge bus and wasted time, which can be very frustrating.

Can I cancel my trip?

It's not easy to cancel your trip with Pegasus Airlines, so be sure to read the fine print carefully.

What's the deal with their customer support?

Their customer support is non-existent, which can be very frustrating when things go wrong.

check_circlePros

•They have a huge selection of hotels in various directions, which is a major plus.
•Their website is user-friendly and easy to navigate.
•I was impressed with the variety of hotel options they offered.
•The website is well-designed and easy to use.
•They have a wide range of hotels to choose from.
•The website is very easy to use and find what you're looking for.

cancelCons

•It's impossible to get in touch with the tour operator.
•They forced us to book excursions with their hotel guides, which was a total waste of time.
•The organization was a disaster, with no clear communication.
•We were overcharged for the airline services.
•The return journey was a nightmare, with a huge bus and wasted time.
•The whole experience was a total letdown.
•Their customer support is non-existent, which can be very frustrating when things go wrong.
•It's not easy to cancel your trip with Pegasus Airlines, so be sure to read the fine print carefully.