MTS Online Store
The Agony of Saving Money: How We Tried to Scrimp on a Deal, But MTS Had Other Plans
summarizeEditor's Summary
I'm always on the lookout for a great deal, but sometimes you get what you pay for. I recently tried to save some cash by buying a phone from MTS, but things didn't quite go as planned. I was excited about the initial savings, but I encountered some issues that made me question the value for money. The phone case included with the purchase was a nice touch, and it matched my phone's color perfectly. The 25% discount on screen protection was a great incentive, especially since we were planning to buy it anyway. The process of buying online and picking up in-store was convenient and hassle-free. The staff at the MTS store were friendly and helpful, answering all my questions about the product. The phone itself was in good condition, and I was happy with the build quality. The battery life was longer than I expected, which was a nice surprise. But despite these positives, I encountered some major issues that made me regret my decision. The product we received was damaged, which was a major letdown. The prices listed on the receipt were incorrect, which caused some confusion. The promotion we were offered was misleading, and we felt like we'd been taken advantage of. The customer support team was unhelpful and unresponsive to our concerns. The return process was complicated and time-consuming. The shipping time was longer than expected, which was frustrating. If you're considering using MTS services, make sure to carefully review the details of your purchase and be prepared for any potential issues.
settingsSpecifications
live_helpFeatured FAQ
What are the pros and cons of using MTS services?
While MTS offers some great deals and incentives, we encountered some issues with the product we received, including damage and incorrect pricing. The customer support team was also unhelpful, and the return process was complicated. However, the phone itself was in good condition, and the build quality was solid.
Can I trust the prices listed on the MTS website?
Unfortunately, we found that the prices listed on the receipt were incorrect, which caused some confusion. Be sure to double-check the prices before making a purchase.
What happens if I receive a damaged product from MTS?
If you receive a damaged product, you should contact the customer support team immediately to report the issue. They may be able to offer a replacement or a refund, depending on the circumstances.
How do I return a product to MTS?
The return process with MTS can be complicated and time-consuming. Be sure to follow the instructions carefully and contact the customer support team if you have any questions or concerns.
What is the shipping time like for MTS?
We found that the shipping time with MTS was longer than expected, which was frustrating. Be sure to check the estimated delivery time before making a purchase.
Can I trust the customer support team at MTS?
Unfortunately, we found that the customer support team at MTS was unhelpful and unresponsive to our concerns. Be sure to document any issues you encounter and follow up with a supervisor if necessary.
What are the different types of phone plans offered by MTS?
MTS offers a range of phone plans to suit different needs and budgets. Be sure to check the details of each plan carefully before making a decision.
Can I purchase a phone from MTS online and pick it up in-store?
Yes, MTS allows you to purchase a phone online and pick it up in-store. This can be a convenient option if you're short on time or prefer to avoid sales pressure.
check_circlePros
- •The phone case included with the purchase was a nice touch, and it matched my phone's color perfectly.
- •The 25% discount on screen protection was a great incentive, especially since we were planning to buy it anyway.
- •The process of buying online and picking up in-store was convenient and hassle-free.
- •The staff at the MTS store were friendly and helpful, answering all my questions about the product.
- •The phone itself was in good condition, and I was happy with the build quality.
- •The battery life was longer than I expected, which was a nice surprise.
- •The value for money was good, especially considering the initial savings.
- •The ease of use was great, and the website was easy to navigate.
cancelCons
- •The product we received was damaged, which was a major letdown.
- •The prices listed on the receipt were incorrect, which caused some confusion.
- •The promotion we were offered was misleading, and we felt like we'd been taken advantage of.
- •The customer support team was unhelpful and unresponsive to our concerns.
- •The return process was complicated and time-consuming.
- •The shipping time was longer than expected, which was frustrating.
- •The build quality of the phone was not as good as I expected.
- •The customer support team did not provide clear instructions for the return process.
