MTS Money Bank (EXI Bank)
My Disappointing Experience with MTS Bank Money
summarizeEditor's Summary
I was stoked to try out MTS Bank Money, but my experience was a total letdown. The cashback program sounded awesome on paper, but in reality, it's got some major limitations. You can only use your cashback rewards within the MTS network, which is a major bummer. Plus, you need a premium subscription to earn any cashback at all, which is a total letdown. The mobile app is decent, but the customer support team left a lot to be desired. My biggest issue was the way the rep interacted with me - it felt like they were more interested in chatting than actually helping me. The bank's focus on upselling and cross-selling is really annoying, too. I was expecting a lot more from this bank, but unfortunately, it just didn't deliver. I'm always on the lookout for great deals, and MTS Bank Money just didn't cut it.
settingsSpecifications
live_helpFeatured FAQ
What's the cashback program like?
The cashback program has a solid selection of categories to earn rewards from, but you need a premium subscription to earn any cashback at all. The rewards program is easy to understand and use, but the limited benefits make it hard to justify the cost.
Is the mobile app user-friendly?
Yeah, the mobile app is super user-friendly and easy to navigate. You can easily track your rewards, view your account balance, and make payments all from the app.
What kind of customer support does MTS Bank Money offer?
The customer support team is available 24/7, which is a big plus. However, the rep who visited my home was pushy and didn't seem to care about my needs.
Can I use my cashback rewards outside of the MTS network?
No, you can only use your cashback rewards within the MTS network, which is a major bummer.
Is the premium subscription worth it?
No, the premium subscription is way too expensive, especially considering the limited benefits you get. Unless you're really committed to using the bank's services, it's not worth the cost.
How does the bank's focus on upselling and cross-selling affect the customer experience?
The bank's focus on upselling and cross-selling is really annoying. It feels like they're more interested in making a sale than actually helping you.
Can I cancel my premium subscription if I'm not satisfied?
Yeah, you can cancel your premium subscription at any time. However, you'll need to contact the customer support team to do so.
What kind of benefits do I get with the premium subscription?
With the premium subscription, you get a range of benefits, including travel insurance and purchase protection. However, the limited benefits make it hard to justify the cost.
check_circlePros
- •The cashback program has a solid selection of categories to earn rewards from.
- •The mobile app is super user-friendly and easy to navigate.
- •The card's design is sleek and modern, making it a great addition to any wallet.
- •The bank offers a range of benefits, including travel insurance and purchase protection.
- •The customer support team is available 24/7, which is a big plus.
- •The card's rewards program is easy to understand and use.
cancelCons
- •The premium subscription is way too expensive, especially considering the limited benefits you get.
- •You can only use your cashback rewards within the MTS network, which is a major bummer.
- •You need a premium subscription to earn any cashback at all, which is a total letdown.
- •The customer support team is more interested in chatting than actually helping you.
- •The rep who visited my home was pushy and didn't seem to care about my needs.
- •The bank's focus on upselling and cross-selling is really annoying.
