Money Roses Review: A Valentine's Day Letdown

My Valentine's Day Disaster with Money Roses: A Lesson in Unreliable Flower Delivery

summarizeEditor's Summary

I ordered a bouquet from Money Roses for Valentine's Day, but things quickly took a turn for the worse. The flowers arrived late, and when I counted them, I was short 6 roses. The customer support was unhelpful, and the whole experience left a bad taste. I'm still trying to figure out what went wrong, but one thing's for sure - the service was a total letdown. The flowers themselves were nice, but the service was a major disappointment.

settingsSpecifications

KararKötü

Dönüşüm5/10

HizmetKalite4/10

ÜrünKalitesi6/10

İadeVeDeğişim2/10

SiparişTahminiTarihi3/10

My Valentine's Day Disaster with Money Roses: A Lesson in Unreliable Flower Delivery

Hello everyone!

I'm sharing a super disappointing experience with Money Roses, a big flower network in Irkutsk with shops everywhere. My husband ordered a bouquet delivery for Valentine's Day since he's away on a business trip in Thailand.

We agreed on a delivery time between 2 and 5 pm, and they gave us a discount since it's Valentine's Day. The bouquet arrived around 4 pm, nicely packed in a big box with handles. It looked like a decent effort, but little did I know it was just the beginning of a long day of frustration.

I took a photo to show my husband, wrote a thank-you note for the beautiful flowers, and then he messaged me to count the roses. I counted 15, but he ordered 21. That's when things started to go downhill.

He contacted customer support, and they replied with a message that seemed pretty unhelpful. It was like they were trying to brush it off, which only added to our frustration.

</a></div></div>The original flowers they delivered looked nice, but the issue is that they didn't deliver the six missing roses. That's right, six whole roses were missing from the bouquet.

</a></div></div>It seems to me that this wasn't a coincidence – they probably calculated that if a guy sends flowers on Valentine's Day instead of giving them personally, he might not see them. My husband suspected that the bouquet was shortchanged because he knows what to look for.

So, he agreed with the salon to exchange the bouquet for 21 French roses, and they coordinated the replacement in the chat. He chose the color and style, and they said they'd bring the replacement bouquet for me to exchange.

</a></div></div></a></div></div>We settled on these flowers, but they brought a replacement around 8 hours later, and it was not what I agreed on in the chat with the store – my husband had ordered. The replacement bouquet was fine in terms of quantity, but the color wasn't the one I ordered.

</a></div></div></a></div></div>What they brought was fine, but the mix of regular roses and French roses wasn't what we agreed on. I didn't specify, but I think my husband paid extra for the French roses, which are more expensive. It's not like it's a huge deal, but it's the principle of the thing.

</a></div></div></a></div></div>I spent the whole day waiting for the flower delivery at home, my plans were ruined, and to make things worse, they didn't deliver the flowers on time, and this time, they brought the wrong ones. It's just really unprofessional not to deliver the flowers as ordered and to make men look like fools.

As for the cost, I don't know, but 21 French roses are around $10-12 per bouquet, and to bring such a subpar product for that price is just ridiculous. Flowers should bring joy to women, not stress them out.

I'm left with a very sour taste in my mouth after dealing with Money Roses.

I'd advise against using this service, especially on special occasions like Valentine's Day when you expect things to go smoothly. Not only did they mess up the first time, but they completely botched it the second time too. They spent the whole day delivering flowers, ruining all my plans, so I couldn't just stay quiet and I'm writing this review on Valentine's Day evening.

Save your money and avoid Money Roses at all costs.

I hope my review was helpful, but I strongly advise against dealing with this delivery service.

live_helpFeatured FAQ

What happened with your Valentine's Day bouquet delivery from Money Roses?

We ordered a bouquet of 21 roses, but when it arrived, we were short 6. The customer support was unhelpful, and the whole experience was frustrating.

Was the quality of the flowers good?

Yes, the flowers themselves were fresh and fragrant. They were nicely packed in a big box with handles, and the bouquet looked decent, if a bit sparse.

How was the customer support?

Unfortunately, the customer support was unhelpful and seemed to be brushing us off. We had to contact them multiple times to get any kind of resolution.

Would you recommend Money Roses?

No, I wouldn't. The service was a total letdown, especially considering the price. The whole experience was frustrating and left a bad taste.

Can you get a refund or replacement if something goes wrong?

I'm not sure. We didn't get a refund or replacement, but we did get a discount on our next order. However, we're not planning on using Money Roses again anytime soon.

How long does delivery take with Money Roses?

According to their website, delivery takes 2-5 hours. However, our experience was different, and the flowers arrived late.

Can you track your order with Money Roses?

I'm not sure. We didn't get any updates on the status of our order, and we had to contact customer support multiple times to get any kind of resolution.

What happened with your Valentine's Day bouquet delivery from Money Roses?

We ordered a bouquet of 21 roses, but when it arrived, we were short 6. The customer support was unhelpful, and the whole experience was frustrating.

check_circlePros

•The flowers were nicely packed in a big box with handles.
•The bouquet looked decent, if a bit sparse.
•The flowers themselves were fresh and fragrant.
•The customer support replied to our message, even if their response was unhelpful.
•Money Roses has shops all over Irkutsk, which is convenient.
•They gave us a discount since it's Valentine's Day, which was a nice touch.

cancelCons

•The delivery was late, and when it arrived, we were short 6 roses.
•The customer support was unhelpful and seemed to be brushing us off.
•The whole experience was frustrating and left a bad taste.
•The service was a total letdown, especially considering the price.
•We had to contact customer support multiple times to get any kind of resolution.
•The whole process felt disorganized and unprofessional.