Magnet App
My Frustrating Experience with Magnit: When Rewards Become a Burden
summarizeEditor's Summary
I've been a loyal Magnit customer for ages, but their loyalty program has turned into a major headache. I was stoked about the bonus points at first, but it all went downhill when I started missing out on cashback because I didn't show the card every time I shopped. The app's got some nice features, but the rules are super confusing and they're always blocking my account for no reason. It's like they're trying to make it harder for me to get rewards. I've tried joining the clubs and showing the card, but it's just not worth the hassle. I've been dealing with this for months now, and it's getting old. I've had to contact customer support multiple times, and it's just been a waste of time. They're always saying the same thing, 'you need to show the card more often' or 'you're not shopping in the right category.' It's like they're not even listening to me. I'm starting to think that the loyalty program is more of a burden than a benefit. I'm not sure how much longer I can keep using it.
settingsSpecifications
live_helpFeatured FAQ
What's the deal with the cashback percentage?
The cashback percentage is based on the category you're shopping in, and it changes every month. Make sure you check the app regularly to see what's available.
How do I get my bonus points to pay for stuff in the store?
Just go to the app, select the 'pay with points' option, and follow the prompts. Make sure you've got enough points in your account, or it won't work.
What's the point of joining the clubs?
Joining the clubs gets you access to exclusive rewards and discounts. It's worth it if you shop at Magnit regularly.
Why do they block my account?
They block your account if they think you're violating the rules or if you're using the app in a way that's not allowed. It's pretty frustrating, but you can try contacting customer support to get it sorted out.
How do I get customer support to help me?
You can contact customer support through the app or by email. They're pretty unhelpful, but you can try asking them for help if you're having trouble with the app.
Can I use the app on my phone?
Yeah, the app's available for both iOS and Android. Just download it from the app store and you're good to go.
Is the app secure?
Magnit says the app's secure, but I've had some issues with it in the past. Just be careful what you put in your account, and make sure you're using a strong password.
Can I cancel my account?
Yeah, you can cancel your account through the app or by contacting customer support. Just be aware that you'll lose all your points and rewards if you do it.
How do I earn points for referring friends?
Just go to the app, select the 'refer a friend' option, and follow the prompts. Make sure your friend signs up and starts shopping at Magnit, or you won't get the points.
check_circlePros
- •The cashback is a great idea, even if it's a pain to get
- •You can use your bonus points to pay for stuff in the store
- •The app's got a cool feature that shows you how many points you've got
- •Joining the clubs can get you some sweet rewards
- •The cashback percentage is pretty decent
- •I like that you can see how many points you've got at a glance
- •The app's got a rewards calendar that shows you what's available
- •You can earn points for referring friends
cancelCons
- •They don't take into account when you're not shopping, which is kinda lame
- •They block your account for no reason, and it's super frustrating
- •The rules for getting rewards are super confusing
- •You have to show the card every time you shop, or you'll miss out on cashback
- •The app's got some annoying bugs that make it hard to use
- •I've had to deal with some pretty bad customer support
- •The loyalty program feels like a hassle more often than not
- •You can only use your points to pay for stuff in-store
