Kupon.Bilet Review: A Cautionary Tale of Refund Woes

My Kupon.Bilet Experience: A Cautionary Tale of Refund Woes

summarizeEditor's Summary

I'm a self-proclaimed travel planner, always on the lookout for the best deals on flights. I've tried my fair share of ticket aggregators, but my experience with Kupon.Bilet was a real eye-opener. When I landed on the Kupon.Bilet website, I was impressed by its design and the tempting offers for cheap tickets. However, things took a turn for the worse when I tried to get a refund. Situations like these can happen to anyone, so it's essential to be prepared for the worst-case scenario. I tried to purchase a ticket through their website, but the refund process was a nightmare. I couldn't get any clear steps or communication from their customer support team. I was also sold non-existent tickets, which is a huge red flag. The website lacks transparency about ticket availability and prices, and their customer support is unresponsive and unhelpful. I'd recommend exercising extreme caution when using Kupon.Bilet, as the risks far outweigh any potential savings.

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I'm a self-proclaimed travel planner, always on the lookout for the best deals on flights. I've tried my fair share of ticket aggregators, but my experience with Kupon.Bilet was a real eye-opener.

So, I'm sharing my review of this website, hoping to save you from the same headaches I went through.

Buying tickets on Kupon.Bilet - reviewI've read horror stories about people buying non-existent tickets or struggling to get refunds from Kupon.Bilet. I was nervous, but I decided to give them a try anyway.

Situations like these can happen to anyone, so it's essential to be prepared for the worst-case scenario.

When I landed on the Kupon.Bilet website, I was impressed by its design and the tempting offers for cheap tickets. They promised to always be available to help, which sounded reassuring.

What to do if Kupon.Bilet won't refund your money - reviewHowever, when I clicked on the pretty picture, things started to go downhill.

I didn't always manage to find the ticket I was looking for.

Buying tickets on Kupon.Bilet - reviewSearching for tickets can be a real challenge.

I usually head over to Aviasales when I'm looking for flights, not Kupon.Bilet. There, I pick out the flight I want, the departure time, and sometimes even the airport that suits me best, and only then do I check which aggregators offer a better deal.

Purchasing tickets through Kupon.Bilet was a bit more complicated than I expected.

This time, I needed a flight from Moscow to Manila. It wasn't cheap, so I didn't want to buy directly from the aggregators. On Aviasales, I found the tickets I needed.

As a precaution, in case something went wrong, I decided to buy the tickets through Tinkoff Travel. It's a small thing, but I hoped their support would be helpful in a tricky situation.

They redirected me to Kupon.Bilet's website.

After verifying that the flight dates and times matched, I started entering my contact information and passport details.

The next step was paying for the tickets.

They offered various insurance options, but I've already got my own life and baggage insurance, so I didn't need any additional coverage.

One thing I liked about this service is that they offer different levels of support. Sometimes I just opt for SMS notifications, but when I realized that SMS notifications about flight delays weren't coming through, I stopped getting them altogether.

Next, I was asked to review my chosen options for checked luggage and hand luggage.

By the way, if you book through Aviasales and then switch to Kupon.Bilet, you might find that the price is slightly lower than if you booked directly through Tinkoff Travel.

They also give you the option to pay for flight registration.

But since we're usually flying with my husband and not in a big group, and we arrive at the airport in advance, we usually get seated together on regular seats. So, if we can register for free in advance, we do. If not, we don't bother.

The next step was paying for our flight tickets.

I chose Tinkoff for payment, and while I was paying, there was a loading animation on the Kupon.Bilet website.

Then, I got a confirmation message.

I got an email saying they'd created my personal account.

Then, I got the details about my booking.

Everything went smoothly, and I landed in Manila.

Cancellation of my booking was a bit more complicated than I expected.

Sometimes, flights become impossible due to personal reasons, like medical issues. The website has information on refunds.

You'll need to provide documents, but you won't get the full refund.

What to do if the airline doesn't return your money?

I've read many reviews and posts on forums about people's experiences when Kupon.Bilet doesn't return their money.

Mostly, people act like this:

1. Waiting for them to return your money honestly is pointless – you'll just get excuses, and the chances of getting a full refund decrease with time.

Next up, I had to send a refund request to the aggregator. Here's the catch: after submitting the refund request, Kupon.Bilet would ask me to confirm that I'm okay with receiving a partial refund, pay all the fees upfront, and only then would they process the refund. It's up to you to decide if you want the full amount back or if a partial refund is okay. If they don't respond within 10 days, I'd move on to the next step.

Step 3 involved filing a chargeback. This is basically a formal complaint to the bank – Goods or Services Not Provided (I'd inform my bank that I didn't receive the service I paid for). All I had to do was submit the claim, and the bank would handle it from there.

If all else failed, I'd take it to court. First, I'd send a pre-trial claim to the aggregator via email. I could also leave a feedback form on their website. Additionally, as the plaintiff, I'd need to send a copy of the lawsuit to all defendants via Russian postal service, with a detailed inventory, to the following addresses:

OOO 'Sovremennie Tekhnologii': 195112, St. Petersburg, Russia, P.O. Box 23.Ecos Group B.V.: De entree 234, 1101EE Amsterdam, The Netherlands.Finally, I'd file the lawsuit.

There are plenty of online examples of people winning their cases against Kupon.Bilet, so it's not as daunting as it seems.

My experience with Kupon.Bilet was a mixed bag. Everything went smoothly, and I landed in Manila without any issues. However, based on other reviews, it seems like people often spend a lot of time and effort trying to get their money back from Kupon.Bilet. Given that no other aggregators offered the same service, I'd advise being cautious when using this website.

I have to admit, I was a bit hesitant to recommend this ticket aggregator, but I've finally got a positive update on my experience.

Honestly, I'm not sure if I'd recommend it - I'll be on the lookout for alternative ways to buy tickets in the future.

***

How I bought tickets through City.Travel.

Tips for buying tickets through Superkassa.

Thanks for reading!!!

live_helpFeatured FAQ

What happened during your experience with Kupon.Bilet?

I tried to purchase a ticket through their website, but the refund process was a nightmare. I couldn't get any clear steps or communication from their customer support team.

Are the ticket prices on Kupon.Bilet really cheap?

Yes, they do offer some impressive deals on flights, but be cautious of the fine print and potential hidden fees.

How does the refund process work on Kupon.Bilet?

Unfortunately, the refund process is unclear and difficult to understand. I'd recommend being extremely cautious when purchasing tickets through their website.

Is Kupon.Bilet a reliable ticket aggregator?

Based on my experience, I would say no. They lack transparency about ticket availability and prices, and their customer support is unresponsive.

Can I trust the ticket availability on Kupon.Bilet?

No, I wouldn't trust the ticket availability on Kupon.Bilet. They've sold me non-existent tickets in the past, which is a huge red flag.

How do I contact Kupon.Bilet's customer support?

I've tried contacting their customer support team multiple times, but they're unresponsive and unhelpful. You may want to try reaching out to them through their website or social media channels.

What should I do if I encounter issues with Kupon.Bilet?

If you encounter any issues with Kupon.Bilet, I'd recommend reaching out to their customer support team and being extremely patient. However, be prepared for the worst-case scenario, as they may not be able to resolve your issue.

Is Kupon.Bilet a good option for budget travelers?

While Kupon.Bilet may offer some impressive deals on flights, I would caution against using their services. The refund process is a nightmare, and their customer support is unresponsive.

check_circlePros

•User-friendly interface with a modern design
•Impressive offers for cheap tickets that caught my attention
•Promises to always be available to help, which sounded reassuring
•Ticket search results are displayed quickly
•Website is easy to navigate and find what you need
•Variety of ticket options to choose from

cancelCons

•Refund process is a nightmare, with no clear steps or communication
•Non-existent tickets can be purchased, which is a huge red flag
•Customer support is unresponsive and unhelpful
•Refunds are often denied or delayed without explanation
•Website lacks transparency about ticket availability and prices
•Return policy is unclear and difficult to understand

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