Yandex Events
My Jason Derulo Concert Disaster: A Total Letdown
summarizeEditor's Summary
I'm still fuming about my experience with Ticketmaster-esque events back in August 2025. I paid 18,000 rubles for tickets to Jason Derulo's concert, plus a 1,000 ruble service fee, for a total of 19,000 rubles. What should've been a sweet deal turned out to be a total letdown. I was denied a full refund when I couldn't attend the concert due to illness and being stuck in a different city. The whole ordeal was a nightmare, and I'm sharing my story in hopes it'll help others avoid a similar fate.
settingsSpecifications
live_helpFeatured FAQ
Can I get a full refund if I'm unable to attend the concert?
Unfortunately, no. According to the website, you'll only get a 50% refund if you provide a medical certificate before the concert. If you don't provide it, you'll get nothing.
How do I request a refund?
You can submit a refund request on the website, but be aware of the strict policy and potential consequences.
What's the service fee for?
The service fee is an additional charge added on top of the ticket price. It's unclear what it's for, but it's definitely not a pleasant surprise.
Can I get a refund if I'm stuck in a different city?
Unfortunately, no. The website doesn't seem to care about your circumstances, and you'll only get a 50% refund if you provide a medical certificate.
How do I provide a medical certificate?
You'll need to upload a scanned copy of your medical certificate to the website. Make sure it's clear and legible, or you might encounter issues.
What if I don't agree to the 50% refund?
You'll have to wait for the certificate, and if you don't provide it, you'll get nothing. It's a pretty harsh policy, if you ask me.
Can I get a refund if I'm not satisfied with the concert?
Nope. The website doesn't seem to care about your satisfaction or experience. You're stuck with your ticket, regardless of the outcome.
How do I contact customer support?
You can try reaching out to customer support through the website, but be prepared for a lack of empathy and understanding.
What if I have a complaint about the concert?
Sorry, but you're out of luck. The website doesn't seem to care about your concerns or issues.
check_circlePros
- •Clear refund policy stated on the website
- •Prompt response to my initial refund request
- •Easy to navigate website interface
- •Good value for money (initially thought)
- •Concert lineup looked promising
- •Ticket prices seemed reasonable at first
- •Website was user-friendly
- •Customer support was responsive (at first)
cancelCons
- •Ridiculous refund policy that prioritizes profit over customers
- •Lack of empathy and understanding from customer support
- •Poor communication and unclear expectations
- •Service fee added on top of ticket price
- •Inability to get a full refund despite medical certificate
- •Unbelievable response that left me speechless
- •Website didn't care about my circumstances
- •Refund process was a hassle
