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The Aggressive U-Turn: Why I Ditched Home Ru for Good
NatalieCoop
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The Aggressive U-Turn: Why I Ditched Home Ru for Good

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We've been with Home Ru since 2012, but their aggressive pricing and declining service quality forced us to switch. The internet speeds slowed down, and the cable TV package shrunk. We're not alone in our experience – it's time to consider alternatives. We're talking about a 70% price hike over the years, with no clear explanation or notice. It's not just us; many customers have reported similar issues with Home Ru's service.

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A Cautionary Tale: Why We Ditched Home Ru for Good
Hello everyone! I'm about to share a story of my family's long-term relationship with Home Ru. It all started back in 2012 when we decided to get cable TV and home internet. At that time, Home Ru was just getting off the ground, and we managed to find a plan that suited us.
The internet was fast, and the cable TV offered plenty of channels with great picture quality. We were excited to have a reliable provider that could meet our needs. And for the most part, Home Ru delivered. The occasional issues we experienced were minor and easily resolved with a quick call to their customer support team.
However, as time went on, we started to notice a decline in the quality of service. The internet speeds, which were once a major selling point, began to slow down. And the cable TV package, which had initially offered a wide range of channels, started to dwindle. It seemed like Home Ru was prioritizing growth over customer satisfaction.
The final nail in the coffin was their aggressive price hikes. We're not talking about a gradual increase over time, but rather a series of rapid price jumps that left us feeling nickel-and-dimed. It was like they were trying to squeeze every last penny from us. And to make matters worse, the quality of service didn't improve to justify the price increases.
We're not alone in our experience. Many of our friends and family members have reported similar issues with Home Ru. It's clear that they've lost sight of what matters most: providing a reliable and affordable service to their customers.
So, what went wrong? In our opinion, Home Ru's downfall can be attributed to their failure to adapt to changing customer needs. They became complacent and focused on expanding their customer base rather than improving their existing services.
As a result, we've decided to take our business elsewhere. We're not looking back and are excited to explore other options that offer better value for money. If you're considering Home Ru, we'd advise you to think twice. There are better providers out there that prioritize customer satisfaction and offer a more reliable service.
Thanks for listening, and I'll catch you all later!

live_helpFeatured FAQ

What happened to Home Ru's internet speeds?

We noticed a significant slowdown in internet speeds over time, making it difficult to stream content or perform tasks that required a stable connection.

Why did Home Ru raise their prices so aggressively?

It seemed like Home Ru prioritized growth over customer satisfaction, leading to frequent and substantial price hikes that left us feeling nickel-and-dimed.

Can I still use Home Ru's cable TV service?

Unfortunately, the cable TV package has shrunk significantly since we first signed up, making it less appealing than other options on the market.

What alternatives do you recommend?

We've since switched to Provider X, which offers better internet speeds, a wider range of channels, and more competitive pricing.

How do I contact Home Ru's customer support?

You can reach out to Home Ru's customer support team via phone or email, but be prepared for long wait times and unhelpful responses.

Can I get a refund for overpaying with Home Ru?

We were unable to get a refund for the overpayment, which was frustrating and disappointing.

What are the benefits of switching to a new provider?

Switching to a new provider can offer better internet speeds, a wider range of channels, and more competitive pricing, making it a worthwhile investment.

How long does it take to set up a new provider?

The setup process typically takes a few days to a week, depending on the provider and your location.

Can I trust Home Ru's customer support team?

Unfortunately, we found their customer support team to be unhelpful and unresponsive, making it difficult to resolve issues with their service.

check_circlePros

  • •Fast internet speeds when we first signed up
  • •Good picture quality on their cable TV
  • •Customer support was helpful when we needed it
  • •Initial package offered a wide range of channels
  • •Reliable service for the most part
  • •Competitive pricing at the time
  • •Good customer support when we first started with Home Ru

cancelCons

  • •Aggressive price hikes with no notice
  • •Internet speeds slowed down significantly
  • •Cable TV package shrunk over time
  • •Customer support became less responsive
  • •No clear communication about service changes
  • •Billing issues and high charges
  • •Poor communication from Home Ru's customer support team
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