Domru InterZet
My Disastrous Experience with Dom.ru - A Cautionary Tale of Consumer Scamming
summarizeEditor's Summary
I'm still fuming about the disastrous experience my family and I had with Dom.ru, a Russian internet service provider. We were happy with their service until August 2022, when we upgraded our internet cable. But things took a turn for the worse, and we encountered numerous issues, including frequent internet outages, misleading information, and terrible customer support. The modem was great when we first started using Dom.ru's service, and the initial speeds were great too. However, the quality of service dropped significantly after the upgrade, making it hard to enjoy our internet. The provider misled us about the need for a cable upgrade, which added to our frustration. Dom.ru's customer support was unhelpful and unresponsive, making it difficult to resolve issues. The company's billing system is confusing, and we were charged extra fees without explanation. The return policy is unclear, and we were left wondering how to get a refund. I would not recommend Dom.ru based on our experience.
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live_helpFeatured FAQ
What happened when you upgraded your internet cable with Dom.ru?
We experienced frequent internet outages, misleading information from the provider, and terrible customer support. It was a nightmare, and I'm warning others to be cautious when working with Dom.ru.
Was the initial service from Dom.ru good?
Yes, the initial speeds were great, and the modem was fantastic. However, things took a turn for the worse after we upgraded our internet cable.
Can you recommend Dom.ru for internet service?
I would not recommend Dom.ru based on our experience. The company's service dropped significantly after the upgrade, and the customer support was unhelpful.
How did you resolve the issues with Dom.ru?
Unfortunately, we were unable to resolve the issues with Dom.ru's customer support. It was a frustrating experience, and I'm sharing our story to warn others.
Is Dom.ru's return policy clear?
No, the return policy is unclear, and we were left wondering how to get a refund. It's another reason I would not recommend Dom.ru for internet service.
What are the pros and cons of using Dom.ru?
The pros are competitive pricing and a user-friendly website. However, the cons include frequent internet outages, misleading information, terrible customer support, and a confusing billing system.
Can you provide more details about the issues with Dom.ru's customer support?
Yes, the customer support was unhelpful and unresponsive. We were left frustrated and wondering how to resolve the issues with our internet service.
Is Dom.ru's service worth the money?
No, based on our experience, I would not say that Dom.ru's service is worth the money. The company's service dropped significantly after the upgrade, and the customer support was unhelpful.
What should I do if I experience similar issues with Dom.ru?
If you experience similar issues with Dom.ru, I would recommend reaching out to the company's customer support team. However, be prepared for a potentially frustrating experience. If you're not satisfied with the service, consider looking for alternative internet service providers.
check_circlePros
- •The modem was great when we first started using Dom.ru's service.
- •Customer support was on point before our issues began.
- •The initial speeds were great, but that's where the positives end.
- •The provider's website is user-friendly and easy to navigate.
- •Dom.ru's pricing is competitive, but you get what you pay for.
- •The company's marketing materials are impressive, but don't let that fool you.
cancelCons
- •Frequent internet outages throughout the day made it impossible to work or stream.
- •The provider misled us about the need for a cable upgrade, which added to our frustration.
- •Dom.ru's customer support was unhelpful and unresponsive, making it difficult to resolve issues.
- •The company's billing system is confusing, and we were charged extra fees without explanation.
- •The quality of service dropped significantly after the upgrade, making it hard to enjoy our internet.
- •Dom.ru's return policy is unclear, and we were left wondering how to get a refund.
