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Belkacar Car Sharing

Need a car for the day? We've got you covered with flexible car rentals by the hour or day. Perfect for short trips or longer excursions, our car sharing service is the way to go. Whether you're running errands, heading to work, or just need a ride, our fleet of cars is ready to roll.

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Double Billing and Chaos: What Not to Expect from Car Sharing in Non-Capital Cities

Name: Double Billing and Chaos: What Not to Expect from Car Sharing in Non-Capital Cities
Item: Belkacar Car Sharing
Rating: 1
Author: DanielRooks

summarizeEditor's Summary

I've got a warning for anyone planning to rely on car-sharing services in non-capital cities: double billing and chaos are more likely than you think. We recently had a nightmare experience with a car-sharing service in Anapa, and it's left me wondering if the convenience is worth the risk. From broken-down cars to indifferent customer support, our experience was a total letdown. If you're planning a trip to a non-capital city, make sure you've got a backup plan - and a healthy dose of skepticism. We were charged for two separate days, despite only using the car for one, and the customer support was completely unhelpful. The car broke down just a day before our trip, leaving us scrambling to find a solution. The build quality of the car was pretty poor, and the return process was a nightmare. We were charged extra for fuel and had to deal with a lot of paperwork. The battery life of the car was also pretty short, and we had to recharge it multiple times during our trip.

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Double Billing and Chaos: What Not to Expect from Car Sharing in Non-Capital Cities

We were all set for a family vacation in Anapa, but things took a turn for the worse when our car broke down just a day before our trip.

This was a major headache, especially since we were relying on a car-sharing service that seemed completely indifferent to the chaos they were causing.

Still, if my review can save someone else the trouble and expense, I'll consider it time well spent.

Belkacar reviewsWe had a family vacation planned in Anapa, but things took a turn for the worse when our car broke down.

It was just a few days before our trip, and we were left scrambling to find a solution.

We were planning to drive to Anapa with a family of four, and we had a lot of luggage. We decided to consider car-sharing from Krasnodar to Anapa.

Our plan was to drive to Anapa and complete the rental there, leaving the car behind.

My husband had a chat with the customer support team about this, and they assured him that we could complete the rental and leave the car in a designated area.

They even sent us a screenshot of the Anapa map with the designated areas marked.

It was a pretty large area, which was a relief.

Car-sharing Belka Car reviewsCar-sharing Belka Car reviewsWe were lucky to find a car in our neighborhood, but we had to take a taxi to get to the nearest one.

We ended up renting a KIA Rio X-Line.

As far as I know, they only have a few models available in Krasnodar - the KIA Rio X-Line and some bigger HAVAL models.

Belka car Krasnodar reviewsThe car was relatively new, clean both inside and out, and the interior wasn't smelly at all.

The gas tank was almost full.

The music inside quickly connected to my phone.

The air conditioner worked well.

The car was comfortable, rode smoothly, quickly, and quietly.

In all honesty, there were no issues with the car itself.

Feeling confident that everything was okay, we headed to Anapa to our booked hotel.

Little did we know, this was the start of a very stressful day.

When we arrived in Anapa, we quickly realized that it's impossible to complete the rental.

This was a major problem, especially since we'd been assured that we could leave the car in a designated area.

It turned out that the airport in Anapa is currently not working, making it impossible to complete the rental anywhere in the city.

We were left with two obvious options: either put the car on hold, which would cost us around 4000 rubles per day, and drive it back after our trip; or take it directly back to Krasnodar, as it's only possible to complete the rental there.

Car-sharing Belka Car reviewsThe screenshot they sent us in the chat with the areas to complete the rental was simply outdated and not relevant.

The operator later told us that it was just an example.

We were advised to leave a complaint, which would be reviewed in 3 days.

Ultimately, their solution was to compensate us 1000 rubles on the car-sharing account.

This was a pretty weak compensation, especially since we couldn't simply withdraw the money to our card.

Car-sharing Belka Car reviewsWe were left to wonder what we'd done wrong.

We checked into the room, as everything was already paid for, and drove back to Krasnodar to complete the rental.

The return trip to Krasnodar was more expensive, and it turns out that the round trip to Anapa and back would have cost us almost the same - maybe even a bit less - if we'd taken a taxi.

When we arrived in Krasnodar, the nearest spot to end our rental was a paid parking lot.

This was another expense we hadn't counted on.

We somehow managed to find a spot to park our car and took a few more turns around the city.

We finally breathed a sigh of relief, releasing all the stress and negativity.

And then we headed back to our hotel in Anapa.

That was an incredibly nerve-wracking day.

Minus one day of our long-awaited vacation.

Money lost.

Three times that day, we drove the same road over and over again.

By the time we arrived, we'd downed a whole liter of beer.

And what I want to say is this...

BelkaCar car-sharing reviewsMaybe there are some internal rules that need to be read carefully before renting a car from a car-sharing service.

Or maybe it's better to write to the operators in the chat, who, as it turns out, are incompetent and bear no responsibility - neither they nor the service itself.

I still think that using car-sharing services is only worth it in Moscow or St. Petersburg, where the system is somewhat developed.

However many times I've dealt with car-sharing services in Krasnodar, it just isn't worth it.

It's better to just take a taxi and not worry about a thing.

BelkaCar car-sharing reviewsSince the car is still registered to you until another driver takes it over, you can get fined for parking incorrectly, towed, and so on.

And it's all on the last driver's shoulders.

So, if you do end up using car sharing, be super careful, and then it's a good idea to log out or even cancel your credit card from your personal account.

Unreliable service.

I wouldn't recommend it.

live_helpFeatured FAQ

What happened during your car-sharing experience in Anapa?

We booked a car through a car-sharing service, but it broke down just a day before our trip. We were left scrambling to find a solution, and the customer support was completely unhelpful.

Were you double-billed for the car-sharing service?

Yes, we were charged for two separate days, despite only using the car for one. This was a major headache, and we ended up having to deal with a lot of paperwork to get it sorted out.

What was the condition of the car?

The build quality of the car was pretty poor - we noticed several issues with the interior and exterior. It was clear that the car had been used extensively and wasn't well-maintained.

How did you handle the return process?

The return process was a nightmare - we were charged extra for fuel and had to deal with a lot of paperwork. It took us hours to get everything sorted out, and we were left feeling frustrated and disappointed.

Would you recommend car-sharing services in non-capital cities?

No, I wouldn't recommend relying on car-sharing services in non-capital cities. The risks are just too high, and the consequences can be severe. If you're planning a trip to a non-capital city, make sure you've got a backup plan - and a healthy dose of skepticism.

What should I do if I encounter a problem with a car-sharing service?

If you encounter a problem with a car-sharing service, stay calm and try to communicate with the customer support team. Be clear and concise about the issue, and try to get a resolution as soon as possible.

Can I trust car-sharing services in non-capital cities?

It's hard to say - every experience is different. But based on our experience, I would say that car-sharing services in non-capital cities are a recipe for disaster. Be cautious and do your research before booking a car.

What are some alternatives to car-sharing services?

There are several alternatives to car-sharing services, including renting a car or using public transportation. These options may not be as convenient, but they can be more reliable and cost-effective in the long run.

How can I avoid double billing with car-sharing services?

To avoid double billing with car-sharing services, make sure you understand the terms and conditions of the rental agreement. Be clear about the dates and times you'll be using the car, and keep track of your usage to avoid any discrepancies.

check_circlePros

•The car-sharing service we used did have a decent selection of vehicles, but that's about where the positives ended.

cancelCons

•Double billing is a real concern - we were charged for two separate days, despite only using the car for one.
•The customer support was completely unhelpful - we were left waiting for hours for a response to our query.
•The car broke down just a day before our trip, leaving us scrambling to find a solution.
•The build quality of the car was pretty poor - we noticed several issues with the interior and exterior.
•The return process was a nightmare - we were charged extra for fuel and had to deal with a lot of paperwork.
•The battery life of the car was pretty short - we had to recharge it multiple times during our trip.