Anex Tour Agency Website
Beware: My Disastrous Experience with This Tour Company
summarizeEditor's Summary
I'm still fuming about how this tour operator messed me and my family around. We booked our trip months in advance and told them about our flight times, but they changed them on us at the last minute. The whole experience was a total disaster, and I wouldn't recommend them to anyone. The lack of communication and flexibility was appalling, and I'm still trying to wrap my head around how they handled the situation. If you're planning a trip, make sure to steer clear of this tour operator.
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live_helpFeatured FAQ
What happened with your flight times?
They changed our flight times at the last minute, which ruined our trip. We were originally scheduled to fly at 8:15 PM on June 6th, but they changed it to 8:55 AM. And to make matters worse, our return flight was changed from 1:55 PM to 3:25 PM.
Who do I contact if I have an issue with my tour?
You'll need to contact the tour operator directly, but be prepared for a runaround. They'll likely blame the airline or someone else, but it's their responsibility to get things right.
Can I trust the tour operator's communication?
No, I wouldn't trust them at all. They're not transparent, and they'll do whatever it takes to avoid taking responsibility for their mistakes.
What about the tour agent?
The tour agent was friendly and helpful at first, but when things went wrong, they disappeared. Don't expect any help from them if you encounter any issues.
Can I get a refund if I'm unhappy with the tour?
Good luck with that. The tour operator has a strict refund policy, and they'll do everything in their power to avoid giving you a refund.
What about the tour's value for money?
Not worth it. The tour operator's lack of communication, flexibility, and transparency makes it a total waste of money.
Can I book a similar tour with a different operator?
Yes, I would recommend doing that. My friends booked a similar tour with a different operator, and they had no issues whatsoever. It's worth doing your research and finding a reputable tour operator that will take care of you.
What about the tour operator's customer support?
Non-existent. They'll ignore your calls, emails, and messages, and leave you hanging. Don't expect any help from them if you need it.
Can I trust the tour operator's reviews?
No, I wouldn't trust them at all. The tour operator has a history of manipulating reviews and fake testimonials. Do your research and read reviews from multiple sources before booking a tour.
check_circlePros
- •They offered a wide range of tour options, which was a plus.
- •Their website was easy to navigate, and the booking process was straightforward.
- •The tour agent was friendly and helpful at first.
- •They offered a flexible payment plan, which was convenient.
- •The tour operator had a good reputation online, or so I thought.
- •They provided some useful information about the destination, but that's about it.
- •The tour operator had a good website, and the booking process was easy.
- •The tour agent was responsive to my initial inquiries.
cancelCons
- •They changed our flight times at the last minute, which ruined our trip.
- •The communication was poor, and we had to deal with a lot of back-and-forth.
- •The tour operator blamed the airline for the changes, but it seemed like a cop-out.
- •We had to spend extra time and money to change our flights, which was frustrating.
- •The tour agent was unhelpful and unapologetic when things went wrong.
- •The whole experience was a total disaster, and I wouldn't recommend them to anyone.
- •The tour operator's lack of flexibility was ridiculous.
- •We had to deal with a lot of stress and anxiety due to their poor communication.
