Online Tours
A Big Letdown: Communication Breakdown and False Promises
summarizeEditor's Summary
I've used this tourism company for years, but my latest experience was a complete and utter mess. We booked a 10-night trip to Hurghada at an all-inclusive resort, but the communication breakdown and false promises left me fuming. The lack of transparency and poor customer service made me wonder if it was even worth the cash. I paid for the trip upfront, but their team didn't even offer me a similar room at the same price when they claimed there were no rooms available. Needless to say, I'm super disappointed and won't be using their services again anytime soon.
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What happened with my trip booking?
Unfortunately, there was a communication breakdown, and their team failed to provide me with timely confirmation and updates. I was left waiting for days, only to find out that there were no rooms available at the resort, despite paying for the trip upfront.
Was the resort any good?
The all-inclusive resort was nice, but not worth the hassle and stress caused by their team's poor communication and false promises. The location was great, but that's about it.
Can I trust their customer service?
Unfortunately, my experience with their customer service was a total disaster. They failed to provide me with timely and accurate information, and their lack of effort to resolve the issue was staggering.
What about the value for money?
To be honest, I don't think the value for money was there. I paid for the trip upfront, but their team didn't even offer me a similar room at the same price when they claimed there were no rooms available.
Will I use their services again?
No, I don't think so. The experience was a complete disaster, and I wouldn't recommend their services to anyone based on what happened.
Can I get a refund?
I'm still waiting to see what happens with that. I've asked their team for a refund, but so far, I haven't received any confirmation or updates.
What about the return policy?
To be honest, I'm not sure what the return policy is. I didn't receive any information about it, and their team didn't seem to care about resolving the issue.
Can I contact their customer service again?
I'd rather not, to be honest. My experience with them was a total disaster, and I don't think they're willing to listen to feedback or resolve issues.
check_circlePros
- •The all-inclusive resort we booked was nice, I'll give 'em that.
- •The location was great, right on the beach.
- •The staff at the resort were friendly and helpful.
- •The food was decent, but nothing out of the ordinary.
- •The activities they offered were a nice touch.
- •The room was clean and comfortable, but that's about it.
- •The scenery was pretty, and the weather was great.
- •The resort had a nice pool area.
cancelCons
- •The communication breakdown was a total nightmare.
- •The false promises made by their team were completely unacceptable.
- •I was left in the dark for far too long, waiting for confirmation.
- •The lack of transparency was staggering.
- •The customer service was pretty much non-existent.
- •I was shocked and disappointed by the lack of effort to resolve the issue.
- •The whole experience was a huge hassle.
- •The company"s reputation took a major hit in my book.
