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DHL International Shipping
Need to ship something internationally? DHL's got your back. Our services are fast, reliable, and packed with features like flexible tracking and dedicated customer support. Whether you're sending a package or a letter, we've got the expertise and resources to get it there quickly and safely.
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My Go-To Delivery Service: DHL's Top-Notch Performance for 20+ Years
summarizeEditor's Summary
I've been blown away by DHL's delivery service in Moscow and the UK. Their reliability and speed have consistently impressed me, especially considering the complexities of international shipping. My husband and I have had a seamless experience with DHL, and one of the things that sets them apart is their commitment to quality and customer support. It's not every day you find a shipping company that exceeds expectations, but DHL does just that. They've got a top-notch tracking system, responsive customer support, and a focus on quality that's hard to beat. Plus, their prices are competitive, especially considering the level of service you receive.
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Hız8/10
KararMükemmel
Iletişim9/10
HizmetKalite9/10
KurumsalİyiGelisim9/10
DHL - Global Logistics & International Shipping Provider
DHL - Global Logistics & International Shipping Provider (10/05/2025)Headquarters:Bonn, Germany
Founded:
September 25, 1969, San Francisco, California, USA
Founders:
Larry Hillblom, Adrian Dalsey, Robert Lynn
Employees:
580,580 (1st quarter 2025)
Parent Company:
DHL Group
I've gotta say, my personal experience with DHL's delivery service in Moscow was nothing short of amazing, especially in the early days. And in the UK, it was top-notch, honest, and without a single complaint.
It's funny, no matter where you look on this platform, there are always some negative comments about DPD or other services. But my husband was the first to choose DHL's services, and we've never looked back.
He sent a package – which was crucial for our future, not just any package, but documents, a bank book, and some other important stuff – to the UK. And let me tell you, the process was smooth and hassle-free. He had to pre-arrange the time and location for the driver to pick it up, but that was it. He made a call to the nearest DHL office, booked a pickup, and a guy showed up on time and collected the package.
DHL has a list of restricted items, and in our case, it was physical CDs with recorded important facts about my visa. But even in a restricted case, DHL won't just take something out of the package on their own. I'm attaching our email exchange from that time – our email:
"Phoned DHL again but I need to speak to someone specific in Newport. They won't be in until after 11am but they have been asked to phone me then. The woman I spoke to said they can't just take something out, I would need to send an email of authorisation (or something like that) but I expect we will know better when this other person phones me back."
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"Phoned DHL again, but I need to speak to someone specific in Newport. They won't be in until after 11am but they have been asked to phone me then. The woman I spoke to said they can't just take something out, I would need to send an email of authorisation (or something like that) but I expect we will know better when this other person phones me back."
So, why did they do that? Well, they wanted to take out something they weren't supposed to, but instead, my husband's package was returned to him the same day, with the CD removed and handed back on transit. And with their tracking service, I could see every movement of our package from Moscow, where I was still receiving updates at the time.
I was in Moscow when the delivery was supposed to arrive, and about 30 minutes before the expected time, the DHL operator called me. I hadn't expected this, but it's standard practice to leave a phone number for the recipient in case of an emergency. My husband had left his number, and the operator gave me a heads up on the delivery time, which matched the schedule perfectly.
The communication was correct, fast, and efficient. We paid around £90 for the service, which is a normal tariff, and we knew that in our case, where speed and accuracy were crucial, DHL was the right choice.
I used to work at the Russian Post, so I know the ins and outs, and unfortunately, the inconsistencies. But DHL is a different story – they've got it down to a science.
Here in our country, we often receive packages delivered by DHL Express. And I can confidently say that the service and drivers are top-notch, and they're not just foreigners, but locals – British people.
The vans are always clean, and the drivers are careful. In contrast, DPD might reroute packages or stop incorrectly, but that's due to the strict requirements and penalties for drivers. I know firsthand. It's not a fault in itself, but rather a question for the higher echelons of DPD.
DHL's website is great – you can organize and choose a more suitable delivery option, and even track your package (sent and received). The tracking works seamlessly. Everything is clear and easy to understand. You can even check the status on the DHL Tracking page by entering the track & trace number directly from your computer's homepage. It's a lot faster that way.
DHL - Global Logistics & International Shipping Provider (10/05/2025)DHL - Global Logistics & International Shipping Provider (10/05/2025)All my packages, including those that other carriers might not accept, are sent with DHL.
As a matter of fact, we're even considering using DHL to send our inheritance from Moscow soon – we've been thinking about it for years.
I've been really impressed with DHL's reliability and efficiency. They've made a huge difference in our lives.
live_helpFeatured FAQ
How does DHL's tracking system work?
DHL's tracking system uses a combination of GPS and barcode scanning to track packages in real-time. You can access this information through their website or mobile app.
What types of packages can I ship with DHL?
DHL offers a range of shipping services for packages of all sizes, from small parcels to large freight shipments.
How do I contact DHL's customer support?
You can contact DHL's customer support through their website, phone, or email. They're available 24/7 to help with any questions or issues you may have.
Can I track my package in real-time?
Yes, DHL's tracking system allows you to track your package in real-time, so you can stay up-to-date on its progress.
What happens if my package is lost or damaged?
If your package is lost or damaged, DHL has a comprehensive insurance policy to protect you. You can file a claim through their website or contact their customer support team.
How long does it take for DHL to deliver packages?
DHL's delivery times vary depending on the destination and shipping method. However, they typically offer fast and reliable delivery services, even for international shipments.
check_circlePros
- •Their delivery times are consistently fast, even for international shipments.
- •DHL's tracking system is top-notch, so you can easily keep tabs on your package's whereabouts.
- •Their customer support is responsive and helpful, which is a major plus when things go wrong.
- •I've been impressed by the quality of their packaging and handling – it's clear they take pride in their work.
- •Their services are widely available, making it easy to use them for both personal and business shipments.
- •DHL's prices are competitive, especially considering the level of service you receive.
cancelCons
- •Occasionally, their communication could be better – I've had to follow up on a few shipments to get updates.
- •Their website could be more user-friendly, especially for international customers trying to navigate the system.
- •I've had some issues with their customer support in the past, but it's been a rare occurrence.
- •Their services can be a bit pricey for small shipments, but it's worth it for the peace of mind you get.
- •I've noticed that their delivery times can be affected by weather conditions or other external factors.
- •Their return policy could be clearer – I had to dig around to find the information I needed.
