Cherehapa Website
A Bad Experience with Cherakhapa Travel Insurance: My Purchase Story
summarizeEditor's Summary
I bought travel insurance from Cherakhapa thinking it'd be a hassle-free experience, but boy was I wrong. Their platform is easy to use, but the policy details and coverage left a lot to be desired. I'm sharing my story to help others avoid the same pitfalls. Cherakhapa's website is user-friendly, but the lack of transparency in their policies and the limited coverage options made me question their value for money. I'm not gonna lie, I expected more from a reputable insurance company. If you're looking for a reliable travel insurance, I'd recommend exploring other options. One thing that did impress me was the speed at which the policy documents were sent out - it was almost instantaneous. However, this convenience was overshadowed by the frustration of dealing with the confusing price changes and limited coverage options. I'm not sure if I'd recommend Cherakhapa to anyone, especially considering the lack of transparency in their policies and the limited customer support availability.
settingsSpecifications
live_helpFeatured FAQ
What's the process like when buying a policy on Cherakhapa's website?
Buying a policy on Cherakhapa's website is a breeze. You just need to fill in your country, age, trip duration, and tick the box if you're already traveling. That's it!
What's covered by the insurance policy?
The standard policy includes emergency medical assistance, hospital or outpatient treatment, and emergency dental care. However, the coverage options are limited, and you need to check the policy documents carefully.
Can I get covered right in the middle of my trip?
Yes, you can get covered right in the middle of your trip. Just make sure to tick the box when buying the policy, and you'll be good to go.
How long does it take to get the policy documents?
The policy documents are sent out quickly, usually within a few minutes of buying the policy.
What if I need to cancel my policy?
You can cancel your policy, but make sure to check the policy documents carefully to see if there are any penalties or fees involved.
Can I get a refund if I'm not satisfied with the policy?
Unfortunately, Cherakhapa's refund policy is unclear, and you may not get a refund if you're not satisfied with the policy.
How do I contact Cherakhapa's customer support?
You can contact Cherakhapa's customer support through their website or by phone. However, the support is only available during business hours, which can be inconvenient.
What's the process like when making a claim?
Making a claim with Cherakhapa is a bit of a hassle. You need to fill out a form, provide documentation, and wait for approval. It's not the most straightforward process, but it's doable.
Can I get a policy that covers pre-existing medical conditions?
Unfortunately, Cherakhapa's policies don't cover pre-existing medical conditions. You'll need to look elsewhere for a policy that meets your needs.
check_circlePros
- •The website is super easy to use, and buying a policy takes just 7 minutes.
- •You can get covered right in the middle of your trip, which is a lifesaver.
- •Their tech support is prompt and helpful when you need it.
- •The policy documents are sent out quickly, so you can get started ASAP.
- •It's great that they offer emergency medical assistance and hospital treatment.
- •The policy is easy to understand, even for a non-native English speaker like me.
cancelCons
- •Out of 13 insurance options, only 1-2 are available, which is a total letdown.
- •The price changes by the minute, not by the day, which is confusing and frustrating.
- •You need to get the policy within 6 days of the insurance period starting, which is a tight deadline.
- •The coverage options are limited, and you need to tick the box if you're already traveling.
- •The policy doesn't work if you don't tick the box, which is a major oversight.
- •The customer support is only available during business hours, which is inconvenient.
- •I had to wait for a while to get a response from their customer support, which was disappointing.
