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A Nightmare Shopping Experience: Cheated and Refused a Refund
NatalieCoop
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A Nightmare Shopping Experience: Cheated and Refused a Refund

summarizeEditor's Summary

I placed a massive order on December 22nd, but what I got was a complete nightmare. The company's customer service was non-existent - no one bothered to call me back after I placed the order. The delivery was a disaster - almost all the items were wrong or spoiled. I was expecting a decent value for money, but what I got was a bunch of subpar products. The company refused to refund me for most of the items, and even sent me rotten mandarins. It's clear they don't care about their customers or their reputation. I'm still waiting for a resolution, but I'm not holding my breath. The whole experience has left a bad taste in my mouth, and I wouldn't recommend this company to my worst enemy.

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Fiyat4/10
KararKötü
Kalite2/10
Teslimat1/10
A Nightmare Shopping Experience: Cheated and Refused a Refund
I placed a huge order, eW-CM160859822, on December 22nd, for some chicken prep and New Year's extras. But the phone was always on, and no one got in touch with me. I mean, come on, what's the point of having a phone if nobody's going to answer?
The delivery was a complete disaster – almost all the items were wrong or spoiled. I was expecting a decent value for money, but what I got was a bunch of subpar products.
They sent me a bunch of rotten mandarins (luckily, they did refund me for those). I mean, who sends rotten fruit to a customer? It's just common sense to check the quality before shipping it out.
Rotten mandarinsThey brought me crushed tarts. I mean, what's the deal with that? It's not like they're saving money by sending crushed tarts instead of whole ones.
Crushed tartsOne package of pickled herring was already open, and the mayonnaise had gone bad. I opened it up, and it was like a science experiment gone wrong.
Mayonnaise had started to dry out and go badOut of 10kg of fillet, a couple of pieces were spoiled – I ended up with scraps they had in the store instead of the old ones that should've been thrown away, not sold. It's just basic quality control, folks.
Slimy chicken breast with a bad smellWeight didn't match the receiptThey brought me a different cola that's half the price. I mean, come on, who does that? It's like they're trying to scam me out of my hard-earned cash.
They brought me cola for 100r instead of the original 250rThey also replaced two sausages with different ones. It's like they're playing some kind of game with me.
Different sausage, not replaced in the receiptDifferent sausage, not replaced in the receiptInstead of liver, they brought me a package of neck meat at a cheaper price. I mean, who does that? It's like they're trying to rip me off.
I was shocked when the final bill was higher than expected due to the gunked-up oranges. I mean, what's the deal with that? It's just basic math, folks.
The checkout manager refused to change the order, and when I asked for a refund, they claimed the prices were different. When I asked for a video of the checkout process, they flat-out refused, implying that I must have swapped out the products myself. It's like they're trying to cover their own tracks.
But how did I end up with two identical chicken necks, and why did the weight on the label not match the weight on the receipt? It's just basic common sense, folks.
I've been ordering bulk meat for my family for months now, and more often than not, I end up with a bunch of spoiled meat because they don't want to waste it. Am I supposed to be some kind of saint who can tolerate subpar products? It's like they're trying to take advantage of me.
Or is it their fault for not having a return policy for partial orders? It's just basic customer service, folks.
I've lost count of how many times I've been forced to accept spoiled meat because they try to sneak it past me. It's like they're trying to scam me out of my hard-earned cash.
So, instead of checking my account, maybe they should be looking into the checkout process and the people behind it. I mean, come on, if they can't even be bothered to request a video of the checkout process, how can they expect me to trust their word?
It's clear that the company is making a killing off of this scheme, and it's all because of their incompetent checkout process. They're not even bothering to update the order, and the checkout manager is just making up excuses to rip me off.
I'm demanding a full refund based on the advertised claims and the immediate termination of the senior manager who's been facilitating this shady business practice and not doing their job honestly. If this doesn't happen, I'll be taking them to court.
How many more cases like this have been covered up by your senior manager's incompetence? It's just mind-boggling to think about.
I've been a loyal customer for months, but this experience has left a bad taste in my mouth. I expect a higher level of service from a company that claims to be reputable.
The lack of communication and the refusal to take responsibility for their mistakes is appalling. I hope that someone from the company will take my complaint seriously and take immediate action to rectify the situation.
I've been trying to contact the company for weeks, but they've been ignoring me. It's clear that they're not interested in resolving the issue. I'll be taking my business elsewhere and warning others about this company's shady practices.
I've had enough of their subpar products and terrible customer service. It's time for them to shape up and start treating their customers with respect.

live_helpFeatured FAQ

What happened with your order?

I placed a huge order on December 22nd, but the delivery was a disaster. Almost all the items were wrong or spoiled.

Did the company refund you for the rotten mandarins?

Yes, they did refund me for the rotten mandarins, but that was about it.

Can you trust the company's service?

Based on my experience, I would say no. They didn't even bother to call me back after I placed the order.

What was the condition of the tarts you received?

The tarts were crushed, which is unacceptable.

Did you contact the company about the issues with your order?

Yes, I tried to contact them, but they didn't respond.

Will you be using this company again?

No, I won't be using this company again. They clearly don't care about their customers or their reputation.

Can you recommend this company to others?

No, I would not recommend this company to anyone.

What was the value for money in your experience?

I didn't get a decent value for money. The products were subpar, and the company refused to refund me for most of the items.

How long did it take for the company to respond to your concerns?

They never responded to my concerns.

Can you provide more details about the issues with your order?

I'd be happy to provide more details about the issues with my order. The delivery was a disaster, and the company refused to refund me for most of the items.

Did you experience any issues with the shipping?

Yes, the shipping was a disaster. Almost all the items were wrong or spoiled.

Can you recommend any alternative companies?

Yes, I would recommend looking into other companies that have a good reputation and provide decent value for money.

check_circlePros

  • •The company's return policy is super strict
  • •You'll get a decent value for money, but only if you're okay with subpar products
  • •The shipping is fast, but only if you're okay with receiving the wrong items
  • •The customer service is non-existent, but hey, at least they're consistent
  • •You'll get a chance to experience the thrill of dealing with a company that doesn't care about its customers
  • •The products are made with the finest materials, but only if you consider crushed tarts and rotten mandarins 'finest'

cancelCons

  • •No transparency or trust in the service
  • •Crushed tarts instead of whole ones
  • •Rotten mandarins were sent to me
  • •Almost all items in the order were wrong or spoiled
  • •Company refused to refund me for most items
  • •Poor build quality of the products
  • •Customer service is non-existent
  • •Shipping is a disaster
  • •Value for money is non-existent
  • •Company doesn't care about its customers or reputation
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