Anex Tour Agency Website
A Cautionary Tale: My Anex Tour Disaster
summarizeEditor's Summary
I'm sharing my story about Anex Tour's services to help others avoid a similar disaster. I booked a tour to Egypt through their website, but things took a turn for the worse. The documents only showed up in my account three days before departure, and when I tried to contact them, I hit a brick wall. I paid the full amount upfront, but they still canceled my tour at the last minute. I had to wait weeks for a resolution, and even then, they didn't offer any real support. I'm giving them two stars because I've had good experiences with Anex Tour in the past, but this was a total disaster. If you're considering booking with them, be prepared for some serious hassle and make sure to read the fine print carefully. I'm not sure what happened, but it seemed like they were overwhelmed with bookings. The website's user-friendly interface made it easy to book flights and hotels, but it couldn't save me from this mess. I've learned my lesson and will be more cautious in the future.
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live_helpFeatured FAQ
What happened with your Anex Tour booking?
I booked a tour to Egypt through their website, but they canceled it at the last minute, despite me paying the full amount upfront.
Why did Anex Tour cancel your tour?
The reason for the cancellation was not clearly communicated, and I was left in the dark.
How long did it take to resolve the issue?
It took weeks for Anex Tour to resolve the issue, which was frustrating and time-consuming.
Was the customer support helpful?
No, the customer support was non-existent, and I couldn't get any help when I needed it.
Did Anex Tour offer any compensation?
No, they didn't offer any real support or compensation for the hassle I went through.
How did Anex Tour communicate the cancellation?
They canceled my tour via SMS, which was impersonal and unprofessional.
Did Anex Tour return your money?
No, they didn't return my money, even after I had paid the full amount upfront.
What would you recommend to others?
I would recommend being extremely cautious when booking with Anex Tour, and make sure to read the fine print carefully.
Have you had any good experiences with Anex Tour?
Yes, I've had good experiences with Anex Tour in the past, but this was a total disaster.
check_circlePros
- •Their website is super easy to navigate, making it simple to book flights and hotels.
- •I could access my personal account using my passport details, which was convenient.
- •The documents were available in my account three days before departure, which was a relief.
- •I could print the documents directly from the website, which saved me time.
- •The website highlights the payment terms in red, so you know what you're getting into.
- •I could book my tour directly on their website, which avoided any potential issues with agents.
cancelCons
- •They canceled my tour at the last minute, despite me paying the full amount upfront.
- •I had to wait weeks for a resolution to my issue, which was super frustrating.
- •Their customer support was non-existent, and I couldn't get any help when I needed it.
- •They didn't offer any real support or compensation for the hassle I went through.
- •The cancellation of my tour was done via SMS, which was impersonal and unprofessional.
- •They didn't return my money, even after I had paid the full amount upfront.
