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My Not-So-Smooth Ride with VTB Bank's Pension Fund - A Cautionary Tale
bubutiko13
2 hours ago
4.0
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VTB Pension Fund
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VTB Pension Fund

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My Not-So-Smooth Ride with VTB Bank's Pension Fund - A Cautionary Tale

summarizeEditor's Summary

I recently retired at 50, and my pension savings have been managed by VTB's non-state pension fund since 2017. I've been keeping track of my balance on the government services portal, but I've never interacted with the fund directly. The initial amount transferred was 129,300 rubles, growing to 255,326 rubles after 8 years. I'm not sure if that's impressive or not, but I want to share my experience with you. I'm not a finance expert, but I've learned a thing or two about managing my pension. One thing that caught my attention was that the fund balance was higher than what was displayed on the government services portal, likely due to differences in reporting periods. I appreciated the ability to see real investment growth over time, which was reassuring. The mobile app was user-friendly, and I liked that I could track my balance on the go. However, I did have to rely on online resources to understand my pension accumulation process, which was a bit frustrating. I also felt a bit disconnected from the fund's management process, and the government services portal and VTB's website didn't always provide the most up-to-date information. Overall, I'm glad I have my pension savings secure with VTB, but I wish there was more transparency about the fund's investment strategies.

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settingsSpecifications

KararKötü
Uzunluk8/10
HizmetKalite4/10
PersonelKalitesi3/10
Hello everyone and welcome back to my review!
I recently celebrated a major milestone - I retired in July at the age of 50.
My pension savings since 2017 have been managed by VTB's non-state pension fund.
xa0
I've been keeping track of my savings balance on the government services portal all this time. I've never once reached out to VTB's fund, nor used their website or app. I just knew my savings were with them.
As you can see from the screenshot above, the initial amount transferred to VTB's fund was 129,300 rubles. After 8 years, including investment growth, it reached 255,326 rubles. I'm not sure if that's a lot or a little - I just want to note that the data from the government services portal might differ slightly from the actual fund data. In my case, the fund balance was higher than what was displayed on the portal, likely due to differences in reporting periods.How I received my pension accumulation.
Since I retired at the beginning of July, I submitted my pension application to the social fund in June, well in advance.
I also headed to my local VTB bank branch to set up the payout for my pension accumulation. Which, in retrospect, was a bit of a mistake.
I have to admit, I was waiting for a specific event - the Pension Fund and Social Security Insurance would finally award me a pension for old age. And that would be after my 50th birthday. But, I didn't know about it - I didn't read anything, ask anyone, and when I came to the VTB office, I encountered not only incompetence from some of their specialists, but also a lot of unnecessary hassle. They accepted my application, but not on the first visit - it was on the second visit, when I brought them the information about my account status, that one of the staff members told me to do. That's the same lady who shouted that they would take 20% of my payment, without explaining why. Apparently, she just wanted to!
What's even more surprising is that both visits happened before my 50th birthday. I spent a lot of time going back and forth to the bank. Not only did I have to travel to the office, but I also had to wait in line for the electronic ticket, and a lot of time was spent clarifying my visit's purpose with different bank staff members.
I don't want to trash VTB's NPF, I went to the bank's office, and they have people working there - they can be young and inexperienced, or simply uneducated or incompetent, which is common in many organizations.
On my second visit, a young bank employee accepted and sent my application - she looked incredibly young. Neither the experienced lady who threatened to take 20% of my payment, nor anyone else helped her - she did everything herself and sent the documents to the right place. Thanks to her for her hard work, experience comes with time.
Several days later, I received a message from VTB's NPF on my phone, saying that the decision had been made and it was negative. That's when I finally thought to call the fund's free hotline to get more information. It turned out that after receiving my application on June 24th, the fund should have made a decision within 10 days. And that's exactly what they did. But, I hadn't reached the milestone of retirement yet, and the fund was forced to reject my application.
My Third Visit was a breeze after getting my pension, and I didn't even need to go to the pension fund to get a certificate. I just walked into the bank's office, picked up my discount voucher, and waited in line. By the third visit, I'd noticed a huge number of foreign nationals opening accounts at VTB Bank, and I was dreading the long queue. Luckily, my discount line moved quickly!
This time, the same girl processed my application way faster than before, but, guys, be sure to carefully read the printouts she gives you to sign – there might be some critical errors. In my case, she incorrectly filled in some details, but I double-checked everything and she reprinted the documents. Overall, I was happy with my third visit.
The client guide explains how the accumulation part of my pension will be paid out
how the accumulation part of my pension will be paid outPayment Assignment
I got my decision pretty quickly. The payment turned out to be a one-time deal, and I received it at the end of July. The money was transferred directly to the bank account I'd specified in my application. My worst fears about all my accounts being frozen and my money being seized to pay off a debt turned out to be unfounded – my NPF money is protected, and the bank didn't touch a single ruble. I then got to decide how to use the funds.
Here's a screenshot of that same payment for my accumulation part of my pension
I'll Sum Up My Review of the VTB Pension Fund.What You Need to Know and How Not to Get Caught Out.
- I wouldn't recommend attacking bank office before retirement appointment time. Everything has its timeline, so it's better to consult with specialists for free via phone number, they'll guide you through the process.
- Don't get swayed by individual bank office staff - you don't have to rush to bring pension fund documents, they'll take care of it.
- If you're unsure, call the pension fund hotline, don't hesitate - they'll give you the correct information, as bank staff on the ground might not be aware of the nuances of accumulative pension and direct you incorrectly
- Download the VTB Pension Fund app, it's easy to find
VTB Pension Fund appThe app is user-friendly and straightforward, you can even send a payout request or sign a contract through it.
What are the pros and cons of working with VTB Pension Fund?
+ transparent accruals
+ reliable fund
+ convenient mobile app
+ opportunity for further investment
+ good returns
+ fast decision-making and payout
+ excellent guidance on the hotline
- incompetent staff on the ground
Overall, I'm happy I reached out to VTB Pension Fund - no issues with receiving my payout, money was transferred quickly and in full. I highly recommend!
Thanks for reading my review, wish you all the best!
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live_helpFeatured FAQ

How does VTB's non-state pension fund work?

VTB's non-state pension fund is a type of investment account that helps you save for retirement. It's managed by VTB, and you can track your balance on the government services portal or through their mobile app.

What happens to my pension savings when I retire?

When you retire, your pension savings are typically paid out to you in a lump sum or through regular payments. The specifics depend on your individual circumstances and the terms of your pension plan.

Can I withdraw my pension savings before retirement?

It's generally not recommended to withdraw your pension savings before retirement, as it can impact your long-term financial security. However, there may be exceptions or specific circumstances that allow for early withdrawal.

How do I know if VTB's non-state pension fund is a good choice for me?

To determine if VTB's non-state pension fund is a good fit, consider your individual financial goals, risk tolerance, and investment horizon. You may also want to consult with a financial advisor or conduct your own research.

What happens if I die before retirement?

If you pass away before retirement, your pension savings may be passed on to your beneficiaries, depending on the terms of your pension plan and any applicable laws or regulations.

Can I change my pension plan or transfer my savings to a different fund?

It may be possible to change your pension plan or transfer your savings to a different fund, but this typically involves complex procedures and may incur fees or penalties. It's essential to consult with a financial advisor or the relevant authorities before making any changes.

How do I report any issues or concerns with my pension savings?

If you experience any issues or concerns with your pension savings, you should contact VTB's customer support or the relevant authorities, such as the government services portal or a financial ombudsman.

What are the fees associated with VTB's non-state pension fund?

The fees associated with VTB's non-state pension fund may vary depending on your individual circumstances and the terms of your pension plan. It's essential to review your plan documents or consult with a financial advisor to understand any applicable fees.

check_circlePros

  • •The fund balance was higher than what was displayed on the government services portal, likely due to differences in reporting periods.
  • •I appreciated the ability to see real investment growth over time.
  • •It was reassuring to know that my savings were secure with VTB.
  • •The mobile app was user-friendly, although I never had to use it.
  • •I didn't have to deal with any complicated paperwork or procedures.
  • •The fund's mobile app allowed me to track my balance on the go.
  • •I was able to see my pension savings grow over time, which was a great feeling.
  • •I appreciated the convenience of being able to track my balance on the government services portal.

cancelCons

  • •I was disappointed to find that not all local specialists at VTB's offices were knowledgeable about the fund.
  • •I had to rely on online resources to understand my pension accumulation process.
  • •The government services portal and VTB's website didn't always provide the most up-to-date information.
  • •I felt a bit disconnected from the fund's management process.
  • •It was frustrating to deal with the differences in reporting periods between the government services portal and VTB's fund.
  • •I wish there was more transparency about the fund's investment strategies.
  • •I had to navigate the government services portal and VTB's website to understand my pension options.
  • •I felt a bit overwhelmed by the complexity of the pension system.
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VTB Pension Fund

VTB Pension Fund

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