My Viagogo Nightmare: A Cautionary Story About Buying Concert Tickets
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Viagogo

This online marketplace is where you can snag tickets to concerts, sports games, and other events - and even sell your own tickets to make some extra cash.
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My Viagogo Nightmare: A Cautionary Story About Buying Concert Tickets

summarizeEditor's Summary

I'm sharing my nightmare experience with Viagogo, a ticket resale site that's more trouble than it's worth. I bought a concert ticket from them, thinking it was a smooth transaction, but what I got was a PDF file with no clear instructions on how to use it. Viagogo doesn't guarantee that the tickets are legitimate or transferable. They charge exorbitant fees, and you'll end up paying way more than the ticket's face value. The site is notorious for selling fake or invalid tickets, and you'll be left high and dry. Don't make the same mistake I did – read on to learn why Viagogo is a risk you don't want to take.

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My Viagogo Nightmare: A Cautionary Story About Buying Concert Tickets
I'm warning you: don't buy from Viagogo if you want to protect your wallet. It's a gamble, and I'm not willing to take that risk.
I made the mistake of buying a ticket from them. The original tickets were sold on Ticketmaster, but Viagogo claimed they owned them. That's not true - they come with a QR code that shows up in a PDF file or updates periodically in the mobile app. Ticketmaster also offers a ticket transfer feature, at least for my event.
When I bought from Viagogo, they didn't mention the possibility of transferring tickets. I got a PDF file and that was it - no clear instructions on what to do next.
I reached out to customer support to ask about transferring the ticket, but they said no. When I asked, 'What guarantees do I have that the QR code won't be scanned before I use it?', they just sent me a link to their terms and conditions. Not exactly the kind of reassurance I was looking for.
But I didn't care about getting a refund - I just wanted 100% assurance that I could attend the event. So, I ended up reselling the ticket through their platform. Here's the catch: the original PDF ticket stays with you and is also sent to the new buyer. That means if I wanted to, I could still use the ticket, scan it at the door, and leave the buyer who bought it from me without a ticket.
You could then try to contact customer support and claim the ticket was fake, but the question remains: how would you even prove you didn't attend the concert? It's a pretty tricky situation, to say the least.
Let this be a lesson to you: buying from Viagogo is a gamble, and I'd rather not take that risk. There are plenty of other ticket sellers out there that offer more transparent and secure transactions.
Why You Should Think Twice About Buying from Viagogo
Lack of guarantees that you'll actually get to use the tickets you buy.No clear information about ticket transfer options.Customer support is unhelpful and unresponsive.It's not just about the risk of getting scammed - it's about the lack of trust and security that comes with buying from Viagogo. If you value your peace of mind and want to avoid the stress of dealing with a potentially fake ticket, it's best to steer clear of this platform. Choose a reputable seller and enjoy your event without the worry of a Viagogo nightmare.
For me, the experience was a real eye-opener. I learned a valuable lesson about the importance of doing my research and choosing a trusted ticket seller. If you're planning to buy concert tickets, do yourself a favor and avoid Viagogo at all costs.

live_helpFeatured FAQ

What's the deal with Viagogo's fees?

Be prepared to pay a premium on top of the ticket's face value – Viagogo's fees can add up quickly.

Can I trust the tickets I buy on Viagogo?

Sorry, but it's a gamble – the site is notorious for selling fake or invalid tickets.

What happens if I want to transfer my tickets?

Good luck with that – Viagogo's transfer feature is clunky and not always available.

Can I get a refund if I'm not happy with my tickets?

Sorry, but Viagogo's return policy is non-existent – you're stuck with a bad ticket.

Is Viagogo a secure site?

Not exactly – the site is plagued by scammers and fake accounts.

What's the best way to avoid getting scammed on Viagogo?

Don't buy from Viagogo in the first place – it's just not worth the risk.

Can I use Viagogo's mobile app?

Yeah, but be prepared for a clunky interface and poor navigation.

Is Viagogo a legit ticket resale site?

Sorry, but it's a recipe for disaster – the site is full of scams and fake accounts.

What's the difference between Viagogo and Ticketmaster?

Ticketmaster is a legit ticket resale site – Viagogo is a scam waiting to happen.

Can I get help from Viagogo's customer support?

Yeah, but don't expect them to be super helpful – they'll just lead you on a wild goose chase.

check_circlePros

  • The website looks sleek and modern, but don't let that fool you – it's a recipe for disaster.
  • Viagogo's customer support team is responsive, but they'll just lead you on a wild goose chase.
  • The site offers a ticket transfer feature, but it's not as straightforward as it sounds.
  • You can find tickets for popular events on Viagogo, but be prepared to pay a premium.
  • Viagogo's mobile app is convenient, but it's not worth the hassle it'll cause you.
  • The site has a user-friendly interface, but it's just a facade for the chaos within.
  • Viagogo's fees are upfront, so you know what you're getting into.
  • The site has a lot of tickets available, so you might find what you're looking for.

cancelCons

  • Viagogo charges exorbitant fees for their services – you'll end up paying way more than the ticket's face value.
  • The site is notorious for selling fake or invalid tickets, and you'll be left high and dry.
  • There's no guarantee that the tickets you buy will be transferable or refundable.
  • Viagogo's customer support is unhelpful and unresponsive when things go wrong.
  • The site doesn't disclose ticket details or fees clearly, leaving you in the dark.
  • You'll be stuck with a PDF file and no clear instructions on how to use it.
  • The site is plagued by scammers and fake accounts – you'll be at risk of getting scammed.
  • Viagogo's return policy is non-existent, so you're stuck with a bad ticket.
  • The site's build quality is lacking, with a clunky interface and poor navigation.
  • The customer support team is unhelpful and unresponsive – you'll be on your own when things go wrong.
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