Moné Beauty Salon, Moscow
Two Decades of Loyalty, One Day of Unprofessionalism
summarizeEditor's Summary
I've been loyal to this salon for 20 years, but one day they lost me with their unprofessional behavior. The final straw was when they blocked me from booking online through the Tinkoff app due to a few cancellations and reschedules. I was shocked by their lack of appreciation for long-time customers who shell out a pretty penny every month. The manager, Julia, basically told me to take my business elsewhere if I wasn't happy. Needless to say, I won't be back.
settingsSpecifications
live_helpFeatured FAQ
Is this salon suitable for frequent customers?
Unfortunately, no. They have a tendency to clash with loyal customers like myself, making it difficult to book appointments or get good service.
Can I book appointments online?
Yes, but be aware that they might block you if you've had too many cancellations or reschedules.
What kind of services do they offer?
They've got a wide range of services, including haircuts, color treatments, and styling.
Are the stylists experienced?
Yes, the stylists are professional and skilled, but the unprofessional behavior from the admin and manager can make for a frustrating experience.
Is the salon located in a convenient area?
Yes, it's located in a good area of the city, making it easily accessible by public transportation.
Can I get cashback rewards?
Yes, they offer generous cashback rewards through the Tinkoff app.
What's the average price range for services?
The prices are on the higher side, but you get what you pay for in terms of quality and service.
Can I return or exchange services if I'm not satisfied?
Unfortunately, it seems like they don't have a clear return or exchange policy, which can be a problem if you're not happy with the service.
Do they offer any discounts or promotions?
I'm not aware of any current discounts or promotions, but it's always a good idea to check their website or social media for updates.
check_circlePros
- •Convenient online booking through the Tinkoff app
- •Generous cashback rewards
- •Professional stylists with great skills
- •Wide range of services offered
- •Comfortable and clean facilities
- •Good location in the city
cancelCons
- •Unprofessional behavior from the admin and manager
- •Inflexible booking policies
- •Poor customer service
- •Unwillingness to accommodate client needs
- •Overpriced services
- •Time-consuming and frustrating experience
