A Totally Frustrating Repair Experience with This Company

Name: A Totally Frustrating Repair Experience with This Company
Item: Electrolux Service Center in Moscow
Rating: 1
Author: Write1

summarizeEditor's Summary

I had a nightmare with my dishwasher repair, and the whole process was a complete mess. The company's 'experts' didn't exactly inspire confidence, and the way they handled the repair was totally unprofessional. I'm still fuming about the whole experience, and I'd advise others to steer clear of this company. They're not worth the hassle or the cost. I'm talking about a total lack of transparency and a complete disregard for customers' time and money.

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Kalite2/10

Ihtimam1/10

Güvenlik1/10

HizmetKalitesi1/10

I recently had a nightmare with my dishwasher, and the whole repair process was a complete mess. I called these 'experts' and a technician came over. He poked around for a bit and said the recirculation pump was faulty due to a 'looseness.' I figured, who knows how it's supposed to be, right? But then the company's technician showed up and asked for money upfront for a new pump. He took the old one with him in his backpack. He also recommended doing a diagnostic test on the control unit. I agreed, thinking maybe it's a good idea. They promised an official diagnosis and receipts for the parts - but only via email. I didn't want to pay upfront, especially since the technician left my kitchen in disarray without any paperwork or documentation. The next day, they called me from what I assume was the diagnostic center. The diagnosis was verbal only, with no written report or documentation. They said the control unit could be fixed for $8,600, or I could replace it with a new one for $18,600. They asked for a 30% deposit on the parts plus labor costs. I transferred the money, but they didn't even bother to bring the parts in a package or with any documentation. I thought, okay, at least they'll fix it so it doesn't leak and works properly, and they'll leave soon. But no such luck. He installed the new pump, but he did it so sloppily that my kitchen cabinets wouldn't close properly. I tried to fix it after he left, but it was a total mess. I called him back, and he promised to come the next day to fix it. When he arrived, he said he'd fix it, but I had to do it myself because he didn't have the right tool. I ended up calling a plumber to fix it properly. And to top it all off, when I ran the dishwasher with detergent, a massive amount of foam came out of it!

I'm still waiting for the 'guarantee' technician to call me back - they've been promising to do so since Friday. Their auto-answering machine says they'll call me back within 30 minutes, but no one ever does. When I leave a repair request on their website, they call me right away. But when I tell them I've already had the repair done and need a guarantee technician, they promise to call me in the order of priority. I'm starting to lose my patience with this company - never, ever deal with them!

live_helpFeatured FAQ

How did the company's repair process go?

It was a total disaster - they didn't do a proper diagnosis, and the technician left my kitchen in a mess without even cleaning up after himself.

Did the company provide a written report or receipts?

No, they only provided a verbal diagnosis and promised to send the receipts via email, but I never received them.

What was the total cost of the repair?

They quoted me $8,600 to fix the control unit or $18,600 to replace it with a new one, but I ended up paying a 30% deposit on the parts plus labor costs.

Was the company's customer support any good?

No, it was basically non-existent - I had to chase them down for a written report and receipts.

Would you recommend this company to others?

No way - they're not worth the hassle or the cost.

What was the most frustrating part of the experience?

The total lack of transparency and the way they handled the repair was totally unprofessional.

Did the company fix the dishwasher?

Yes, they did fix it, but at what cost? It was a real pain, and I'm not sure I'd call it a 'repair' exactly.

Can you provide any specific examples of the company's unprofessional behavior?

Yes, the technician left my kitchen in disarray without even cleaning up after himself, and they took my money for parts and labor without even bringing the parts in a package or with a receipt.

What would you do differently next time?

I'd definitely do my research and choose a different company - one that actually cares about customers and provides transparent service.

check_circlePros

•They got someone to my house pretty quick, but that's about where the positives end.
•The technician was friendly, I'll give them that, but that doesn't make up for the rest of the disaster.
•They did fix the dishwasher, but at what cost? It was a real pain, and I'm not sure I'd call it a 'repair' exactly.
•The 'diagnostic test' was a joke - just a quick glance at the control unit and then a hefty price tag.
•I did get an official diagnosis, but only after I'd already paid for the parts and labor.
•The company's customer support was basically non-existent - I had to chase them down for a written report and receipts.
•They did provide a written report eventually, but only after I'd threatened to take my business elsewhere.
•The technician was pretty knowledgeable about the dishwasher, I'll give them that, but that doesn't excuse the rest of the mess.

cancelCons

•Total lack of transparency - they didn't want to give me a written report or receipts until I'd paid up.
•The technician left my kitchen in disarray without even bothering to clean up after himself.
•They took my money for parts and labor, but then didn't even bother to bring the parts in a package or with a receipt.
•The diagnosis was verbal only - no written report or documentation of any kind.
•The price tag was outrageous - $8,600 to fix the control unit or $18,600 to replace it with a new one.
•The company's technician asked for a 30% deposit on the parts plus labor costs before even bringing the parts to my house.