Alex Fitness - Fitness Clubs Near You
A Total Disaster: No Customer Care to Speak Of
summarizeEditor's Summary
This gym is a total disaster - overcrowded, with ancient equipment and a slippery floor that's just waiting for someone to fall. The customer service is basically non-existent, and the manager seems clueless. I'm still waiting for my money back after trying to cancel my contract. Needless to say, I wouldn't recommend this place to my worst enemy.
settingsSpecifications
live_helpFeatured FAQ
Is the gym open 24/7?
Yeah, it's open 24/7, but don't expect to get any actual help if you need it.
Do they have any good equipment?
The equipment is kind of old-school, but it still works. You're better off going to a different gym if you're looking for something new.
Can I get a refund if I'm not happy with the gym?
Good luck with that. The manager seems to think that she can just ignore your complaints and keep your money.
Is the gym clean?
The gym has a weird, industrial smell, and the floor is just slippery laminate. It's basically a health hazard.
Do they offer any amenities like towels or water?
No, they don't even offer free water. It's like they're trying to nickel and dime you at every turn.
Can I cancel my contract if I'm not happy with the gym?
Yeah, right. The manager seems to think that she can just ignore your complaints and keep your money.
Is the gym located in a safe area?
I'm not sure what you mean by 'safe area', but the location is central and easy to get to.
Do they have any group classes or personal training?
I don't think so. The staff looks nice, but they don't actually do their job.
Can I get a tour of the gym before signing up?
I doubt it. The manager seems to think that she can just ignore your complaints and keep your money.
Do they offer any discounts or promotions?
I don't think so. They seem to be pretty standard prices.
Can I get a refund if I'm not happy with the gym's value for money?
Good luck with that. The manager seems to think that she can just ignore your complaints and keep your money.
Is the gym's customer support any good?
No, it's basically non-existent. The staff is friendly, but they don't actually do their job.
check_circlePros
- •The gym is open 24/7, which is convenient if you're a night owl
- •The location is central and easy to get to
- •The staff looks nice, even if they don't actually do their job
- •There are a few old TVs scattered around the gym
- •The floor is made of some kind of laminate material
- •The gym has a weird, industrial smell
- •The equipment is kind of old-school, but it still works
- •The gym has a pretty standard selection of free weights
- •The staff is friendly, even if they're not super helpful
cancelCons
- •The gym is way overcrowded, with at least 10 times more people than it can handle
- •The equipment is ancient - like something from the 2000s
- •The floor is just slippery laminate, and I'm surprised nobody's gotten hurt yet
- •The staff is completely unhelpful, and the receptionist yelled at me when I asked a question
- •The manager seems clueless, and when I called to complain, she contradicted herself in the same conversation
- •They don't offer free water, which is just basic gym etiquette
- •The gym has a weird, industrial smell that's pretty off-putting
- •The equipment is pretty worn out, and some of it doesn't even work
