TicketLand
A Ticketland Refund Nightmare: What Went Wrong
summarizeEditor's Summary
I had a frustrating experience trying to get a refund from Ticketland back in 2025. Their return policy is outdated, and they slap on a 10% fee, even if you're within the 15-day window. The website is finicky, and they make you jump through hoops to get your money back. I was really let down by their service, and I think the refund policy falls short when it comes to providing good value. It's not just about the money; it's about getting a fair deal for what you pay.
settingsSpecifications
live_helpFeatured FAQ
What's the deal with Ticketland's refund policy?
Ticketland's refund policy is outdated and doesn't align with modern standards. They slap on a 10% fee, even if you're within the 15-day window, and the refund process takes way too long.
How do I choose my seat online?
To choose your seat online, simply log in to your Ticketland account, select the event you're interested in, and follow the prompts to choose your seat.
What if I need help with my order or refund?
If you need help with your order or refund, you can contact Ticketland's customer support team via phone, email, or online chat.
Is Ticketland's website secure?
Yes, Ticketland's website is secure and uses encryption to protect your personal and payment info.
Can I get a refund if I'm not satisfied with my purchase?
Yes, you can get a refund if you're not satisfied with your purchase, but be aware that there may be a 10% fee and the refund process can take up to 30 days.
How do I track my refund?
To track your refund, you can log in to your Ticketland account and check the status of your refund.
What if I have a problem with my ticket or event?
If you have a problem with your ticket or event, you can contact Ticketland's customer support team for help.
Can I cancel my order?
Yes, you can cancel your order, but be aware that there may be a 10% fee and the refund process can take up to 30 days.
check_circlePros
- •You can choose your seat online
- •The website is user-friendly once you get past the initial login process
- •Their customer support team is responsive, even if they don't always have the answers you're looking for
- •The website is available in multiple languages
- •Ticketland offers a decent selection of events and tickets
- •Their website is secure and uses encryption to protect your personal and payment info
cancelCons
- •Their refund policy is outdated and doesn't align with modern standards
- •They slap on a 10% fee, even if you're within the 15-day window
- •The website is finicky and can be difficult to navigate
- •You have to fill out a paper form and send it back via email
- •The refund process takes way too long, with an 8-day wait followed by up to 30 days for the bank to clear it
- •Their customer support team is not always helpful or knowledgeable
