Whitebird Website Reviews
Terrible service
summarizeEditor's Summary
I tried swapping USDT for RUB on this platform and, honestly, it was a nightmare. The fees were huge, the rate was terrible, and the trade never showed up. I waited hours, support blamed “maintenance,” canceled the swap, then tacked on another fee to the tiny refund they finally sent. Bottom line: I lost time, money, and my patience. If you care about your sanity and your wallet, stay away.
settingsSpecifications
live_helpFeatured FAQ
Why didn't my USDT‑to‑RUB swap appear in the app?
Probably got stuck in a pending state because of network congestion or the platform’s own delay. Grab the transaction hash, look it up on the blockchain, and ping support if it stays stuck.
How do they figure out fees when you swap crypto to fiat?
They charge the normal network fee and then slap on a markup that can be several times the real cost. That extra markup is why the fee feels massive.
Can I trust the RUB exchange rate on this service?
Not really – the rate is usually way off the interbank market, so you get fewer rubles than you think. Always compare rates before you hit confirm.
What if support says it’s “maintenance” but my money’s still gone?
Ask them for a transaction ID and a clear timeline. If they can’t give you one, think about filing a complaint or just moving to another exchange.
Is there any way to dodge that extra fee they added when the crypto was sent back?
Unfortunately not – they call it a re‑processing fee. The only way around it is to let the original swap finish without a hiccup.
Does the passport check mess with my privacy?
Yep. They keep a scanned copy of your passport, which can be a privacy risk if their security isn’t solid.
How long does a refund take after a swap fails?
For me it was about five hours for a partial refund, and they shaved off an extra fee. Timing can really vary.
Any alternatives with better support?
Yeah, a lot of folks suggest exchanges with live chat and clear fees—think Binance or Kraken. They usually sort things out faster.
check_circlePros
- •Offers a lot of crypto options, USDT included
- •Mobile app is light and super easy to get around
- •Sign‑up and KYC are done in just a few minutes
- •Shows real‑time price charts for every pair
- •Two‑factor auth gives an extra security boost
cancelCons
- •Fees are sky‑high, especially when you pull money out
- •RUB rate is way off the market, you get fewer rubles
- •Swaps can get stuck and never reflect in your balance
- •Support throws generic replies and drags out refunds
- •Extra surprise fees pop up during the return
- •Passport verification feels way too invasive
- •They hide behind “maintenance” excuses instead of fixing things
- •Refunds are only partial and can take hours
