Disappointing Experience at Suzdal Highway Cafe

A Bummer of a Visit to My Go-To Cafe on Suzdal Highway

summarizeEditor's Summary

I've been a fan of this bakery chain for ages, but my recent visit to their Suzdal Highway cafe was a total letdown. The staff seemed clueless, the wait times were outrageous, and the whole experience felt disorganized. I'm still trying to figure out what went wrong, but one thing's for sure - I won't be back anytime soon. The prices are reasonable, but that's about where the positives end.

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KararKötü

HesapVerme2/10

HizmetKalite2/10

Organizasyon2/10

BeklemeSuresi1/10

A Bummer of a Visit to My Go-To Cafe on Suzdal Highway

I was super stoked to try out the coffee shop on Suzdal Highway, given how much I love their bakery chain. But what happened next was a total disaster - a perfect storm of bad customer service, long wait times, and disorganization.

We were waiting in line when a young staff member came over and told us we'd have to wait for the hot dogs to be ready. I asked if I could just pay now, but they refused, saying they'd take our payment when the hot dogs were ready. I stepped aside, and two minutes later, I heard them announce that the hot dogs were ready.

I got back in line, and noticed that the staff member was still waiting for me, even though they'd said they'd run out of hot dogs. They assured me they had enough for everyone, but when I finally got to the front of the line, they'd already given one of my hot dogs to another customer and were only preparing two out of the three I'd ordered.

When I complained, the staff member just shrugged and walked away without apologizing or offering to refund my money. It was like they couldn't care less about customer service. I was so frustrated that I ended up calling the manager, who finally agreed to refund my money.

But even that wasn't the end of it - I sent an email to the company with my complaint, but nobody's ever gotten back to me. It's really disappointing to see a great organization like this allow such terrible service.

I'm still trying to wrap my head around what happened. It's not like I'm asking for much - just basic customer service would be nice. But it seems like they're more interested in getting people in and out than actually taking care of their customers.

Needless to say, I won't be back anytime soon. In fact, I'll be taking my business (and my appetite) elsewhere.

Terrible customer service - the staff seemed completely uninterested in helping me or resolving my issue. Long wait times - we were waiting in line for a long time, and it only got worse when they announced that the hot dogs were ready. Disorganization - it seemed like they were struggling to keep up with orders, and it showed in the way they handled my hot dog order. Lack of accountability - when I complained, the staff member just shrugged and walked away without apologizing or offering to refund my money.

live_helpFeatured FAQ

What's the deal with the long wait times at this cafe?

Unfortunately, it seems like the cafe is severely understaffed, which leads to long wait times and a general sense of chaos.

Are the pastries still any good?

Yes, the bakery chain's pastries are still top-notch - they're a major highlight of the cafe.

Can I just pay now and pick up my order later?

No, unfortunately not. The staff seems to be very particular about taking payment at the time of ordering.

Is the cafe still a good spot for a quick coffee?

It used to be, but now I'm not so sure. The service has taken a hit, and the atmosphere feels a bit more chaotic.

Can I get a refund if I'm not satisfied with my order?

Unfortunately, it seems like the staff is not very willing to accommodate refunds or complaints.

Is the cafe still a good spot for families?

I'm not sure - the atmosphere feels a bit more chaotic than it used to, and the staff seems to be struggling to keep up with demand.

Can I get a discount if I'm a regular customer?

No, unfortunately not. The staff seems to be very inflexible when it comes to discounts or promotions.

Is the cafe still a good spot for a quick breakfast?

It used to be, but now I'm not so sure. The service has taken a hit, and the atmosphere feels a bit more chaotic.

check_circlePros

•The prices are indeed very reasonable.
•The bakery chain's pastries are still top-notch.
•The location is convenient, making it a great spot for a quick bite or coffee.
•The atmosphere is still pretty cozy.
•They do offer a decent selection of drinks and snacks.
•The staff does seem to be trying.

cancelCons

•The service was abysmal - long wait times, disorganization, and a complete lack of attention to detail.
•The hot dogs I ordered were a total disaster.
•The staff seemed completely unapologetic and unhelpful when I complained.
•The whole experience felt rushed and impersonal.
•The cafe's layout is still a bit confusing.
•I was really disappointed by the lack of attention to detail.