Spectrum Wind Moscow
My Awful Experience at Spectr-Vet in Moscow: A Warning to Others
summarizeEditor's Summary
I had a disastrous experience at Spectr-Vet in Moscow, and I'm warning others to steer clear. The clinic's admin team dropped the ball on my test results, and we had to call multiple times to get the info we needed. To make matters worse, the doc and anesthesiologist didn't show up on time for my cat's surgery. It was a chaotic and frustrating mess, and I wouldn't recommend Spectr-Vet to anyone.
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What happened during your visit to Spectr-Vet in Moscow?
I visited Spectr-Vet in Moscow for my cat's surgery, but it was a disaster. The clinic's admin team failed to follow up on my test results, and we had to call multiple times to get the info we needed. To make matters worse, the doc and anesthesiologist didn't show up on time for the surgery.
What were the clinic's facilities like?
The clinic's facilities were clean and well-maintained, which was a positive aspect of my visit. However, the experience was marred by the admin team's lack of communication and the doc's failure to show up on time.
How would you rate the clinic's customer service?
Unfortunately, the clinic's customer service was lacking. The admin team failed to follow up on my test results, and we had to call multiple times to get the info we needed. The experience was chaotic and frustrating, which made me question the clinic's ability to provide quality care.
Would you recommend Spectr-Vet in Moscow to others?
No, I would not recommend Spectr-Vet in Moscow to others. The experience was disastrous, and I wouldn't want anyone else to go through what I did. There are better options available in Moscow, and I would advise people to look elsewhere.
What could the clinic have done differently?
The clinic could have done several things differently to prevent the disaster that unfolded. They could have followed up on my test results in a timely manner, communicated more effectively with us, and ensured that the doc and anesthesiologist showed up on time for the surgery.
How did you feel about the clinic's location?
I was initially attracted to the clinic because of its convenient location near my home. However, the experience was so bad that I wouldn't recommend the clinic to anyone, regardless of its location.
What was the outcome of your visit?
Unfortunately, the outcome of my visit was not what I had hoped for. The clinic's admin team failed to follow up on my test results, and we had to call multiple times to get the info we needed. The experience was chaotic and frustrating, and I wouldn't recommend the clinic to anyone.
Would you use Spectr-Vet in Moscow again?
No, I would not use Spectr-Vet in Moscow again. The experience was disastrous, and I wouldn't want anyone else to go through what I did. There are better options available in Moscow, and I would advise people to look elsewhere.
check_circlePros
- •The clinic is super convenient, which was a major selling point for me.
- •The medical staff seemed knowledgeable and caring, which put me at ease at first.
- •The clinic's facilities were clean and well-maintained, which was a positive aspect of my visit.
- •The doc took the time to explain my cat's condition and treatment options, which was helpful.
- •The clinic offers a range of services, including vaccinations and microchipping, which is a big plus.
- •The staff was friendly and welcoming, which made the experience less stressful.
cancelCons
- •The clinic's admin team failed to follow up on my test results, which caused a ton of stress and anxiety.
- •We had to call multiple times to get the info we needed, which was super frustrating and time-consuming.
- •The doc and anesthesiologist didn't show up on time for my cat's surgery, which was a major disappointment.
- •The clinic's system for scheduling and tracking appointments seems to be a bit of a mess.
- •The lack of communication from the admin team made it hard to get the info we needed.
- •The experience was chaotic and frustrating, which made me question the clinic's ability to provide quality care.
