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The Final Straw with Rostelecom: Why I'm Done with Their Service for Good
bubutiko13
Technology•
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Rostelecom Internet
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Rostelecom Internet

Need a reliable internet connection for your home or office? Rostelecom Internet's got you covered. Our plans offer fast and stable connections so you can work from home or stream your favorite shows without a hitch.
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The Final Straw with Rostelecom: Why I'm Done with Their Service for Good

summarizeEditor's Summary

I've been a loyal Rostelecom customer for a while, but my latest experience has left me feeling frustrated and disappointed. The internet went down for four days, affecting not just me but also my husband, who works remotely. To make matters worse, the customer support was unhelpful and unresponsive. I'm not sure what's causing the outage, but I'm not willing to wait any longer for a resolution. It's time for me to say goodbye to Rostelecom. I'm still trying to figure out what happened, but I'm not holding my breath for a resolution anytime soon. I've had it with their lack of transparency and unhelpful support team.

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settingsSpecifications

KararKötü
Destek1/10
Kalite2/10
pricingReasonable
monthly_fee$X
build_qualityDecent
Hizmet Kalitesi2/10
internet_speedsX Mbps
value_for_moneyGood
I'm still reeling from my latest experience with Rostelecom. It's been a wild ride, to say the least.
I've been a loyal customer for a long time, but the last incident with Rostelecom was the final straw. I've had my share of internet outages over the years, but this time it was different. The internet was out for four days, and it's been a nightmare for me and my husband, who work remotely.
Rostelecom provider❗️The internet went down for everyone in our building and the surrounding areas. We've been told it's an emergency situation, but we're not sure what's causing it. They said it would be fixed by the next morning, but it's now been four days. It's not just me, my husband's work has been affected too. He's missed a day of work, and it's been a real challenge for us.
But what really gets my goat is the customer support.
They're not even able to see the status of the outage, let alone provide any real updates. They just keep saying it's being worked on, but that's it. No real information, no timeline, nothing.
Rostelecom provider
Customer support ☎️📞
It's clear that the customer support team in our region doesn't have access to the same information as the rest of the company. They can only see the status of the outage, and even that's not always accurate. It's frustrating, because we're not just dealing with a technical issue, we're dealing with a company that's not communicating with us.
Of course, it's not the operators' fault that they don't have access to the information we need. But it's the company's problem, and they need to do better.
Our household chat is filled with complaints about the automated responses from the customer support team. But at the end of the day, they're just as powerless as we are. It's clear that Rostelecom needs to step up its game when it comes to customer support.
Let's be real, having AI handle customer support in our area instead of human operators isn't a bad thing, considering the subpar support we've experienced in the Nizhny Novgorod region.
It's clear that the company isn't making any efforts to improve this situation.
Rostelecom provider
On the fourth day of our internet outage, my husband bought a Wi-Fi adapter to share the internet from his mobile phone with our non-functional computer, since he was already getting pressure from work to resolve the issue and start coming in for shifts. Fair enough. A remote worker takes responsibility for ensuring internet access for themselves. Rostelecom, however, wasn't providing any new information. People were stuck without internet for over a week.
❌️ This experience was the final straw for us, and we decided to switch to a different provider.
I'm still puzzled as to how a company with millions of users can't adapt and resolve issues quickly, especially when many people's work depends on it.
Even when we're on vacation in a village and the power lines get damaged due to bad weather, workers usually arrive the next morning to fix the issue. It's usually just a one-night outage. But why can't Rostelecom send a worker to our city address in a timely manner?
Rostelecom provider
One thing is clear: when internet access is crucial for someone's financial situation, schedule, and more, it's a whole different story.
Despite Rostelecom's pros:
✔️ Fast internet
✔️ A wide range of tariffs
✔️ TV and more,
The cons far outweigh them:
❌️ Extremely poor technical support
❌️ Failure to resolve internet access issues in a timely manner
This makes the service unreliable, uncomfortable for customers, and prone to causing problems and dependence on the company's inaction.
Given this, we had to switch to a different provider.
And therefore, I wouldn't recommend Rostelecom.
Thanks for your time and fast internet!

live_helpFeatured FAQ

What happened with your Rostelecom internet service?

My internet service went down for four days, affecting not just me but also my husband, who works remotely. I'm not sure what caused the outage, but I'm not willing to wait any longer for a resolution.

How did Rostelecom's customer support handle the situation?

Unfortunately, the customer support was unhelpful and unresponsive. They couldn't provide any clear information about the outage or a timeline for resolution.

Can you recommend an alternative internet service provider?

I'm not sure what to recommend, but I would suggest doing some research and reading reviews from other customers before making a decision.

What are some common issues with Rostelecom's internet service?

From what I've experienced and read from other customers, Rostelecom's internet service can be prone to outages, and their customer support can be unhelpful and unresponsive.

How do I contact Rostelecom's customer support?

You can contact Rostelecom's customer support through their website, phone, or email. However, be prepared for long wait times and unhelpful responses.

Can I get a refund for my Rostelecom service?

I'm not sure about the refund policy, but I would suggest contacting Rostelecom's customer support directly to ask about your options.

What are some tips for dealing with Rostelecom's internet service?

My advice would be to be prepared for outages and to have a backup plan in place. Also, be patient and persistent when dealing with customer support.

Can I cancel my Rostelecom service?

Yes, you can cancel your Rostelecom service at any time. However, be aware that you may be subject to penalties or fees for early termination.

What are some common issues with Rostelecom's customer support?

From what I've experienced, Rostelecom's customer support can be unhelpful, unresponsive, and uncommunicative. They often seem to be more interested in selling you additional services than in resolving your issues.

check_circlePros

  • •Low monthly fee
  • •Fast internet speeds
  • •Decent build quality
  • •Reasonable pricing
  • •Good value for money
  • •Easy to set up

cancelCons

  • •Unresponsive customer support
  • •Poor communication during outages
  • •Long wait times for resolution
  • •Difficulty in getting help when needed
  • •Lack of transparency about outage causes
  • •Overpriced add-ons
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