Promsvyazbank
My Disappointing Experience with PSB Bank: A Cautionary Tale
summarizeEditor's Summary
I opened a savings account with PSB Bank in August 2025, expecting a 0.5% interest rate bonus for being a salary client. But the bonus never showed up. Their customer service was confusing and unhelpful, leaving me feeling frustrated and disappointed. The lack of clear communication and resolution was a major letdown. I've been waiting months for a response to my complaint, and it's clear that PSB Bank isn't prioritizing customer satisfaction.
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live_helpFeatured FAQ
What happened with my interest rate bonus?
Unfortunately, the 0.5% interest rate bonus I was promised as a salary client never materialized. I've been in contact with customer service multiple times, but they've been unclear and unhelpful in resolving the issue.
How did you experience the customer service at PSB Bank?
To be honest, it was a nightmare. Representatives were confusing and unhelpful, leaving me feeling frustrated and disappointed. I had to file multiple complaints, but they didn't seem to care about resolving the issue.
Can I still trust PSB Bank with my finances?
Honestly, I'm not so sure. The lack of clear communication and resolution has made me question their commitment to customer satisfaction. I'd recommend exploring other banking options before committing to PSB Bank.
What are some alternatives to PSB Bank?
There are many other banks that offer better customer service, competitive interest rates, and more transparent communication. I'd recommend researching and comparing different options before making a decision.
Can I get a refund or compensation for my experience?
Unfortunately, I've been trying to get a response from customer service for months, but they haven't offered any refunds or compensation. It's clear that they're not prioritizing customer satisfaction.
How do I contact PSB Bank's customer service?
You can try contacting their customer service department through their website or by calling their phone number. However, be prepared for a potentially frustrating experience.
Can I still use PSB Bank's services?
Yes, you can still use their services, but be aware of the potential issues with customer service and communication. I'd recommend exercising caution and carefully reviewing their policies and procedures before committing to their services.
What's the process for opening a savings account with PSB Bank?
The process is relatively straightforward, but be aware that their customer service may not be as helpful as you'd like. You can open an account online or in-person, but be prepared for potential issues with communication and resolution.
check_circlePros
- •Easy online account management
- •Convenient mobile banking app
- •Variety of savings account options
- •Competitive interest rates (if you actually get them)
- •Wide ATM network
- •Secure online transactions
cancelCons
- •Poor customer service with unhelpful representatives
- •Lack of clear communication and resolution
- •Inconsistent application of interest rate bonuses
- •Insufficient bank branches and ATMs
- •Uncompetitive offers and promotions
- •Unprofessional and uninformed staff
