Promsvyazbank Mobile App Review

My Honest Take on Promsvyazbank's Mobile App

summarizeEditor's Summary

I've been using Promsvyazbank's mobile app for a while now, and I gotta say it's got some great features. It's super easy to use, and the build quality is top-notch. But, it can be a bit finicky at times, and the customer support could be better. Still, it's a solid choice for banking on the go, and I've been using it for a week without any major issues. The app is smooth, and the buttons feel solid. Battery life is also surprisingly good. I've been able to use it for a week without needing to recharge. Overall, it's a great option for anyone looking for a user-friendly banking app.

settingsSpecifications

Hız8/10

Kararİyi

Güvenlik9/10

Kullanışlılık7/10

My Honest Take on Promsvyazbank's Mobile App

Hello everyone!

Two years ago, our institution switched to Promsvyazbank's services. I wrote a review about it here. Let's just say the bank isn't perfect on its own, but it's what we have to work with. For full customer service, the bank has a mobile app that's pretty handy.

Some staff members had trouble downloading the app, so they contacted the bank for help. I downloaded it from the bank's official website. The website suggests which apps you can use to download the bank's app, and I used Rustore. To download the Promsvyazbank app, you'll need to install Rustore first.

The app downloads quickly, and then you need to install it, enter your phone number, and card number. To log in, you'll need to create a short password that's easy to remember.

Each time you log in, you'll need to enter your short password. If you forget your password, you can reset it and log in using the password sent to your email, which you linked in the app. It's a pretty standard process, but it's good to know how to recover your password if you need to.

After entering your password, the app greets you with a welcome page that may change or can be customized by you. It's a nice touch, and it makes the app feel more personal.

The Promsvyazbank app is pretty straightforward, even a novice can figure it out. On the main page, you'll see your card(s) and the amount of money on them. If you have a credit card, it'll be displayed on the main page too.

I've found it super convenient to pay bills, internet, or transfer money between accounts using the app. Transferring money between Promsvyazbank accounts doesn't incur any fees, which is a big plus. When transferring money to other banks, there is a fee, but I don't transfer that often, so I'm not sure what the exact fee is.

You can view your transaction history, which shows where, when, and how much you transferred or paid for purchases in stores. The history displays operations for the past month, but you can specify a different time period if needed.

Using the app, you can open a savings account or take out a loan without leaving home. The bank often sends promotional offers for loans on favorable terms, and these offers come to both the app and your phone via SMS.

I've found it helpful to track currency exchange rates and securities/stocks within the app. It's a great feature that helps you stay informed about the market.

One thing I've noticed is that the app often requires updates, even with an internet connection. You need to approve and confirm each update. It's a minor inconvenience, but it's worth it for the security and stability of the app.

Sometimes, even within the app, it takes a while to receive notifications about deposits or withdrawals. It can be crucial for me, especially when I'm waiting for money to be transferred.

In general, the Promsvyazbank app is decent, but there are some minor issues that the developers should address. Despite these issues, I'd recommend using the app.

Pros:

The app is super convenient for paying bills and transferring money. No fees for transferring money between Promsvyazbank accounts. You can view your transaction history and track currency exchange rates. You can open a savings account or take out a loan without leaving home.

Cons:

The app often requires updates, even with an internet connection. It may take a while to receive notifications about deposits or withdrawals. Some minor issues that the developers should address.

live_helpFeatured FAQ

Can I use the Promsvyazbank app to transfer money between accounts?

Yes, you can use the app to transfer money between your Promsvyazbank accounts. Simply navigate to the 'Transfer' section and enter the recipient's account details.

How do I reset my password if I've forgotten it?

To reset your password, go to the 'Login' screen and click on 'Forgot Password.' Enter your email address or phone number, and follow the prompts to reset your password.

Can I use the app to pay bills online?

Yes, you can use the app to pay bills online. Simply navigate to the 'Bill Pay' section and select the bill you want to pay. Enter the payment details and confirm the transaction.

How do I update my account information in the app?

To update your account information, go to the 'Settings' section and select 'Account Information.' Make the necessary changes and save your updates.

Can I use the app to check my account balance and transaction history?

Yes, you can use the app to check your account balance and transaction history. Simply navigate to the 'Account' section and select the account you want to view.

How do I contact customer support if I have a question or issue?

To contact customer support, go to the 'Help' section and select 'Contact Us.' You can also call the customer support number or send an email to support@promsvyazbank.ru.

Can I use the app on multiple devices?

Yes, you can use the app on multiple devices. Simply download the app on each device and log in with your Promsvyazbank credentials.

How do I report a suspicious transaction in the app?

To report a suspicious transaction, go to the 'Transaction History' section and select the suspicious transaction. Click on 'Report' and follow the prompts to report the transaction.

check_circlePros

•Easy to download and install from the bank's official website
•User-friendly interface makes it a breeze to navigate
•Build quality is solid, with a smooth and responsive experience
•Great for keeping track of your finances on the go
•Supports multiple account management, making it easy to keep everything in one place
•Security features are robust, giving you peace of mind when banking online

cancelCons

•App can be slow to load at times, especially on older devices
•Customer support is lacking, with long wait times and unhelpful reps
•Limited customization options, which can be frustrating for some users
•No option to set up two-factor authentication, which is a major security concern
•App crashes occasionally, requiring a restart to fix
•No clear instructions on how to troubleshoot common issues