Proflaser Russia Novosibirsk Reviews
A Disappointing Experience with Proflaser in Novosibirsk
summarizeEditor's Summary
I had a really disappointing experience with Proflaser in Novosibirsk, Russia. Their poor communication, unprofessional reps, and lack of follow-through left me wondering what was going on with my order. I was constantly chasing them for updates, and even then, I didn't get the information I needed to move forward. If you're considering working with Proflaser, I'd recommend exercising caution and doing your research.
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live_helpFeatured FAQ
What kind of communication issues did you experience with Proflaser?
I had trouble getting clear updates on my order status, and when I reached out to their customer support team, I got vague responses that didn't help me understand what was going on.
Were the reps at Proflaser unprofessional?
Yes, I found the reps to be unengaged and unhelpful. It's hard to take a company seriously when their staff seems disinterested in helping customers.
How did you feel about the follow-through from Proflaser?
I was extremely disappointed with the lack of follow-through from Proflaser. It felt like I was constantly chasing them for updates, and even then, I didn't get the information I needed to move forward.
Can you recommend Proflaser to others?
No, I wouldn't recommend Proflaser to anyone based on my experience. I think there are better options available in Novosibirsk.
What kind of issues did you experience with Proflaser's customer support team?
I had trouble getting help from their customer support team. They seemed overwhelmed and unhelpful, and I had to escalate my issue multiple times before getting any resolution.
Would you use Proflaser again?
No, I wouldn't use Proflaser again based on my experience. I think there are better options available in Novosibirsk.
How did Proflaser's location in Novosibirsk affect your experience?
The location was decent, but it didn't make up for the poor service I received. I think Proflaser could improve by focusing on providing better service to their customers, regardless of their location.
What advice would you give to others considering working with Proflaser?
I'd recommend exercising caution and doing your research before working with Proflaser. Look for reviews and ratings from other customers to get a sense of what to expect.
How did you handle the issues with Proflaser's customer support team?
I had to escalate my issue multiple times before getting any resolution. It was frustrating and time-consuming.
check_circlePros
- •The location in Novosibirsk is decent, which is a plus for locals
- •Some staff members seemed friendly, but that didn't make up for the poor service
- •The office building looked nice, but that's about it
- •They have a website, which is more than I can say for some companies
- •I got a few decent responses from their customer support team, but that was about it
- •The city views from their office window are pretty nice, I guess
- •Their website is easy to navigate
- •Their office is in a convenient location
cancelCons
- •The lack of communication and follow-through was a major issue - I was constantly chasing them for updates
- •The reps were unprofessional and seemed disengaged
- •I was left in the dark about my order status, and when I tried to reach out, I got vague responses
- •There's no clear process for tracking orders or getting updates
- •Their customer support team seemed overwhelmed and unhelpful
- •I had to escalate my issue multiple times before getting any resolution
- •The service was slow and inefficient
- •Their reps didn't seem to care about my issue
