Point of Beauty Salon Review: A Nightmare Experience

A Nightmare at the Point of Beauty Salon

summarizeEditor's Summary

I'm still trying to process the disaster that went down at the Point of Beauty salon on the Waterfront Station. I booked a hair appointment for my wedding a week in advance, but when I showed up, the stylist told me they didn't even do hair. The whole ordeal was a nightmare from start to finish, and I'm still trying to wrap my head around it.

settingsSpecifications

KararKötü

Kalite2/10

Uzmanlık1/10

Hizmet Kalitesi2/10

Müşteri Hizmetleri1/10

A Nightmare at the Point of Beauty Salon

I'm still trying to process the disaster that went down at the Point of Beauty salon on the Waterfront Station. I booked a hair appointment for my wedding a whole week in advance and met with the administrator to go over all the details. She walked me through the options, prices, and timing, and we settled on a bun. When I showed up on time, bringing the requested hairpins with me, I was expecting a professional experience.

But things took a turn for the worse when I got to the stylist. They told me they don't even do hair! I was floored. I mean, how hard can it be to do curls, right? It turns out, it's pretty darn hard - and apparently, they're not even qualified to try.

The stylist gave me a bird's nest on my head. I'm not even kidding - it was a hot mess. With that kind of hair, I wouldn't dare step out on the street, let alone walk down the aisle at my wedding. When they showed me the result, I just lost it and burst into tears. And the administrator just shrugged and said she liked it.

I've never had a more horrific experience at a salon in my life. The staff is completely unresponsive, the administrator has no concept of customer service, and the stylists are clearly amateurs. It's like they're just trying to get you in and out as fast as possible, without any regard for your hair or your feelings.

I've got nothing positive to say about this place. If you don't want to ruin your hair and your life, trust me and pick a different salon. I'd never set foot in this place again if I knew what was waiting for me.

Staff is completely unresponsive Administrator has zero customer service skills Stylists are clearly amateurs Lack of customer orientation - it's all about getting you in and out

live_helpFeatured FAQ

What happened when you went to the Point of Beauty salon for your hair appointment?

I booked a hair appointment for my wedding a week in advance, but when I showed up, the stylist told me they didn't even do hair. It was a total disaster from start to finish.

Did the salon offer any kind of compensation for the poor service?

No, the administrator just shrugged it off and said they liked the result, which was completely unhelpful.

How did you feel about the salon's ambiance?

To be honest, the ambiance was one of the few redeeming qualities of the salon. It was nice, but it didn't make up for the poor service.

Did the stylist offer any kind of explanation for the poor service?

No, they just seemed completely unbothered by the whole situation and didn't even apologize for the mistake.

Would you recommend the Point of Beauty salon to anyone?

Absolutely not. The experience was a total nightmare and I would not wish it on my worst enemy.

What did you do after the salon experience?

I just lost it and burst into tears. It was a really traumatic experience and I'm still trying to process it all.

Did the salon offer any kind of refund or discount?

No, they just seemed completely uninterested in making things right.

How did you feel about the prices at the salon?

To be honest, the prices seemed reasonable, but you get what you pay for, unfortunately.

What did you expect from the salon?

I expected a professional and competent hair stylist, which is something that the Point of Beauty salon failed to deliver.

check_circlePros

•The administrator was friendly and welcoming when I first booked my appointment, which was a nice touch.
•The salon had a nice ambiance, which was a bit of a contrast to the chaos that ensued.
•The Waterfront Station location was convenient, but it didn't make up for the poor service.
•The prices seemed reasonable, but you get what you pay for, unfortunately.
•The hair stylist did offer me a mirror to check out the 'work' they did, which was a nice gesture.
•The hairpins I brought with me were a nice touch, but it turned out to be a moot point.

cancelCons

•The stylist had no idea what they were doing and gave me a bird's nest on my head.
•The administrator seemed completely unbothered by the whole situation and even said they liked the result.
•The salon's lack of professionalism was staggering, especially for a place that's supposed to be a beauty salon.
•The staff's attitude towards customers was completely unacceptable.
•The whole experience was a total waste of time and money.
•I felt embarrassed and humiliated by the end of it all.