Ozon Money Back Fiasco: A Cautionary Tale

Ozon's Money Back Fiasco: A Cautionary Tale

summarizeEditor's Summary

I placed an order on Ozon, but things took a turn when I canceled it the same day. Despite their promise to return my money, it took over a week to get it back. The whole ordeal was a total headache, and I'm still not sure what went wrong. Ozon's customer support was unhelpful, and it felt like they were just passing the buck. If you're considering using Ozon, be aware of their money back policy and be prepared for a long wait. I'm just glad I got my money back, but it was a stressful experience that left me wondering if I'll ever trust them again.

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I placed an order, #44210085-0400, on Ozon on November 23rd and paid with my Yandex digital card (ending in 9972). But that same morning, I canceled the order because I no longer needed it. Later that day, Ozon sent me an invoice, #1946, stating they'd return the 46,580 rubles. I figured, okay, I'll wait it out. Four days went by, and I still hadn't seen the money, so I reached out to Ozon's customer support. They told me it'd take 1-3 business days, but I waited some more. On the 10th day, I contacted them again, and they said it'd actually take 10 days. Still, no money. I went back to customer support, and they claimed Ozon hadn't even returned the funds. I sent over all the relevant documents, and they suggested I contact a different support team. That team just told me they were looking into it and fell silent. It's like they're just passing the buck. In my Yandex bank account, the funds were still listed as 'in processing'. I was starting to think they'd just disappear. They even suggested I split the payment until the issue was resolved. It's clear they're not going to bother looking for it, so I don't recommend this service. Since the loss is over 3,000,000 rubles, I've been forced to contact the police, prosecutor's office, and Rospotrebnadzor to see if they can help me recover the money. I was expecting a hassle-free experience with Ozon, but what I got was a money back nightmare. The whole ordeal has left me frustrated and disappointed. I hope others will learn from my experience and think twice before using Ozon for their online shopping needs. I've had it with Ozon's customer support. They're making it way too hard to get my money back.

live_helpFeatured FAQ

What happens if I cancel my order on Ozon?

If you cancel your order on Ozon, they'll try to return your money, but the process might take some time. Just be patient and keep an eye on your account.

How long does it take for Ozon to return my money?

Ozon claims it takes 1-3 business days to return your money, but in my case, it took over a week. So, be prepared for a long wait.

Can I trust Ozon's customer support?

Unfortunately, my experience with Ozon's customer support was a total letdown. They seemed to be passing the buck and didn't provide clear answers to my questions.

What if I'm not satisfied with my purchase on Ozon?

If you're not happy with your purchase on Ozon, you can initiate a return, but be aware that the process might take some time.

Can I use a credit card to pay on Ozon?

Yes, Ozon accepts various payment methods, including credit cards. Just be aware of their payment terms and conditions.

How do I track my order on Ozon?

You can track your order on Ozon's website by logging in to your account and checking the order status.

What if I need to contact Ozon's customer support?

You can reach out to Ozon's customer support through their website or by phone. Just be prepared to provide your order number and details about your issue.