Yandex Bank
My Wild Ride with This Company's Customer Support
summarizeEditor's Summary
I recently had a super frustrating experience with this company's customer support. They took a week to respond to my emails and chat requests, and when they did, their answer was a standard one that left me speechless. I'm still trying to wrap my head around their customer support not prioritizing customers' needs. It's pretty clear they're not doing a great job.
settingsSpecifications
live_helpFeatured FAQ
How long does it take for their customer support to respond?
Be prepared to wait a week or more for a response, and even then, it might not be helpful.
Can I get points for their promotions?
Unfortunately, it seems like they only award points to some customers, and not others.
What kind of support do they offer?
They've got a mobile app with a chat feature, and you can also email them, but don't expect a quick response.
Are their promotions legit?
It seems like they do have promotions from time to time, but only some customers get the points.
Can I trust their customer support?
Honestly, it's a mixed bag - sometimes they're helpful, but other times they're just unresponsive.
Do they have a return policy?
I'm not really sure, but I wouldn't count on it being easy to get a refund.
Can I contact them via phone?
Nope, it looks like they only offer email and chat support.
Are their customer support reps friendly?
They're not exactly unfriendly, but they're definitely not the most helpful people I've ever dealt with.
Can I get a refund if I'm not satisfied?
I'm not really sure, but it seems like they've got a pretty strict return policy.
Do they offer any discounts?
I've seen some promotions from time to time, but they're not always clear about what's included.
Can I trust their website?
Honestly, it's a mixed bag - sometimes they're helpful, but other times they're just unresponsive.
Do they have a physical store?
Nope, it looks like they're an online-only company.
check_circlePros
- •Decent mobile app with a chat feature
- •Responsive email support (eventually)
- •They do have a promotion going on from time to time
- •Other customers have received points for the same promotion
- •Their responses are always super quick to type out
- •I guess their customer support is available 24/7
cancelCons
- •Their customer support takes forever to respond
- •They won't award points for promotions even when other customers got them
- •Their responses are always super generic and unhelpful
- •They don't seem to care about customers' needs
- •Their customer support is basically a black box
- •I've had some issues with their business practices
