Lady Mary Domestic Staffing Agency, Samara
My Disappointing Experience with This Company
summarizeEditor's Summary
I've had a pretty rough experience with this company, and I wouldn't recommend them to anyone. At first, they seemed like they were on my side, but it quickly became clear that they're only in it for the money. The managers don't seem to care about the people they're supposed to be helping - they just want to collect a paycheck. The caregivers they send over are often more interested in finding a place to crash than in actually taking care of my loved one. I've had to deal with a lot of issues, from caregivers who don't show up on time to those who forget to give medication or give too much. It's been a real challenge, and I'm not sure I'd choose this company again.
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live_helpFeatured FAQ
How does the company handle emergency situations?
They have a 24/7 hotline for emergencies, but the caregivers they send over may not always be qualified to handle the situation.
What kind of training do the caregivers receive?
I'm not sure, but it seems like they could use more training on things like medication management and basic first aid.
Can I request a specific caregiver?
No, the company assigns caregivers based on their availability and schedule.
What happens if I'm not satisfied with the service?
You can try to contact the company's customer support team, but they may not always be responsive or helpful.
Can I cancel my service at any time?
Yes, but be prepared for the company's attitude to change dramatically when you start cutting back on payments.
How do I know if the caregiver is qualified to take care of my loved one?
Unfortunately, the company doesn't always do a great job of vetting their caregivers, so it's up to you to do your own research and ask questions.
What kind of support does the company offer for caregivers?
It seems like the company doesn't provide much support for their caregivers, which can lead to burnout and turnover.
Can I get a refund if I'm not satisfied with the service?
It's possible, but the company's refund policy is unclear and may vary depending on your specific situation.
How long does it take to get a caregiver assigned to my loved one?
It can take anywhere from a few hours to a few days, depending on the company's schedule and availability.
check_circlePros
- •The caregivers they send over are polite when you first meet them
- •They show up on time for the most part
- •The company's website looks professional and modern
- •They have a 24/7 hotline for emergencies
- •The caregivers do a decent job of keeping my loved one's room clean
- •They're pretty good about getting caregivers to my place quickly when I need them
cancelCons
- •The caregivers often leave messes for me to clean up
- •They seem more interested in getting paid than in actually doing their job
- •The managers are unresponsive and unhelpful
- •The caregivers frequently forget to give medication or give too much
- •They eat my food and still manage to complain about everything
- •The company's attitude changes dramatically when you start cutting back on payments
- •They'll ignore your calls and make it hard to get in touch with someone who can help
- •The caregivers are often rude and dismissive
