My Disastrous Experience with MTS Bank: A Cautionary Tale

Honest Warning: Stay Away from MTS Bank!

I recently had the misfortune of dealing with MTS Bank, and let me tell you, it was a nightmare. I was trying to get a cashback, but what I got was a scam. They stole my passport details, and I'm still trying to get my head around it.

It all started when I tried to withdraw my money using their card. But here's the thing - I had already been scammed out of 1000 rubles using their Check-in app. I should have been wary, but I thought I could trust them. Big mistake.

So, I ordered a new card, but it said I hadn't met the conditions, despite having made a legitimate purchase of 500 rubles. I even had to top up my phone to get the rest! It was a real pain.

But that's not the worst of it. When I finally got the card, it didn't show up in the app. I had to call customer support, and let me tell you, it was a challenge. They kept telling me it was a mass issue, that the new cards just weren't showing up yet. I was told to just wait it out.

I spent nearly 30 minutes on the phone with the bank, but just as the operator finally understood my issue, the call dropped. I had to call back and wait another 15 minutes for someone to pick up - and I still didn't get a resolution. It was a real ordeal.

But that's not all. When I tried to close the card, I realized that I couldn't even do that. It was like they were trying to scam me out of my money. I mean, what's the point of even issuing a card if it's not going to show up in the app?

And to make matters worse, I got a message saying 'We've FIXED EVERYTHING!' and I rushed to check, but nothing had changed. I was willing to trust them with my money, but it's not happening. Don't waste your time.

It's been a disaster, and I'm still trying to wrap my head around what happened. It turns out that with my passport details, they had a different customer registered, so the new card I got doesn't work. I've attached a statement, but honestly, how could this have happened if I hadn't changed my passport? The courier must have messed up when they took a photo of it or something. Either way, it's the bank's fault!

So, to anyone thinking of using MTS Bank, I'd say stay away. It's not worth the hassle. I've learned my lesson the hard way, and I'm still trying to recover from the experience.

I've had my fair share of bad experiences with banks, but this one takes the cake. The lack of communication, the constant excuses, and the blatant disregard for customer satisfaction is just unacceptable. I've tried to give them the benefit of the doubt, but it's clear that they're not interested in making things right.

As a customer, you deserve better than this. You deserve a bank that will listen to your concerns, that will take responsibility for their mistakes, and that will work with you to find a solution. MTS Bank is not that bank.

So, if you value your time and your sanity, stay far, far away from MTS Bank. Trust me, you won't regret it.

I'm still trying to process the entire ordeal, but one thing is clear: MTS Bank is a bank that you can't trust. They're not interested in serving their customers, only in lining their own pockets. Don't be a victim of their scams and deceit. Stay safe, and stay away.

It's been a long and arduous journey, but I'm finally starting to see the light at the end of the tunnel. I've learned a valuable lesson about the importance of due diligence and research when it comes to choosing a bank. MTS Bank may have thought they could scam me out of my money, but in the end, they only ended up losing a customer.

So, to anyone who is considering using MTS Bank, I say: don't do it. It's not worth the risk. There are plenty of other banks out there that will treat you with respect and honesty. MTS Bank is not one of them.