MTS Mobile Network Operators
A Cable Company That's More Like a Scam Artist
summarizeEditor's Summary
I've been with MTС for years, but my latest experience was a complete disaster. I canceled my old contract, but somehow they still had it active. They kept sending me invoices for the old contract, which I'd already paid off. I tried to get help from their customer support, but it was like talking to a brick wall. Three out of four reps lied to my face, promising to transfer the funds within 72 hours. It wasn't until the fourth rep that I finally got some clarity. Needless to say, I'm not a happy customer.
settingsSpecifications
live_helpFeatured FAQ
How do I cancel my MTС contract without getting stuck with unnecessary fees?
Be prepared to spend hours on the phone with their customer support, and even then, they might not be able to help you. Try to get a paper trail of your conversations and keep a close eye on your account to avoid getting charged for the old contract.
What happens if I sign a new contract with MTС and they still have my old one active?
You'll get stuck with two contracts, and they'll keep sending you invoices for the old one. Try to get a hold of their customer support, but don't expect much help.
Can I take MTС to small claims court if they're not fulfilling their end of the contract?
Unfortunately, you're stuck with the contract you signed. Don't bother trying to take them to small claims court, it's not worth the hassle.
How do I get a refund from MTС if I've been charged for the wrong contract?
Good luck with that. You'll need to spend hours on the phone with their customer support, and even then, they might not be able to help you. Try to get a paper trail of your conversations and keep a close eye on your account to avoid getting charged for the old contract.
What's the deal with MTС's billing system?
It's a total mess. They'll send you invoices for the wrong contract, and you'll be stuck with unnecessary fees. Try to get a hold of their customer support, but don't expect much help.
Can I trust MTС's customer support?
No way. Three out of four reps lied to my face, promising to transfer the funds within 72 hours. Don't believe a word they say.
How do I get help from MTС's customer support?
Good luck with that. You'll need to spend hours on the phone with their customer support, and even then, they might not be able to help you. Try to get a paper trail of your conversations and keep a close eye on your account to avoid getting charged for the old contract.
What happens if I try to take MTС to small claims court?
You're stuck with the contract you signed. Don't bother trying to take them to small claims court, it's not worth the hassle.
Can I get a refund if I'm not satisfied with MTС's service?
It's highly unlikely. You'll need to go through their customer support, and even then, they might not be able to help you.
check_circlePros
- •Decent internet speeds, but that's about it
- •Their equipment is okay, but nothing special
- •Customer support is only helpful if you're a repeat offender
- •They have a decent website, but don't expect much else
- •You'll get a few free channels, but who cares?
- •Their billing system is a nightmare, but hey, at least it's consistent
- •They'll give you a decent price for the first year, but be prepared for price hikes after that
cancelCons
- •They'll send you invoices for contracts you've already canceled
- •Customer support is more interested in covering their tracks than helping you
- •Their billing system is a total mess
- •They'll lie to your face and promise to fix the problem
- •You'll be stuck with two contracts and a bunch of unnecessary fees
- •Their equipment is outdated and will give you more problems than it's worth
- •You'll be charged for equipment you never asked for
- •Their customer support is only available during business hours
