Mixed Bag with This Company - Pros and Cons

Mixed Feelings About This Company

summarizeEditor's Summary

I've had a pretty mixed experience with this company. The people are friendly and helpful, but the service can be hit or miss. I've had some smooth rides, but also some frustrating experiences with driver selection and customer support. I'm still on the fence about using them for my kids.

settingsSpecifications

KararEşit

HizmetKalite8/10

PersonelYönetime9/10

UzunVadedekiSürdürülebilirlik7/10

I've had a pretty up-and-down experience with this company. I've been using their services for three months now, and I have to give them credit - every single person I met was great, friendly, helpful, and professional. But my experience hasn't been entirely smooth sailing. I made sure to book my trips well in advance, with all the details set up in their system. However, the driver selection process seems to be pretty random. Most of the time, I got a different person each time, except for this one woman who's always been my morning driver. She's always been on time and has never let me down. But two evenings in a row, they just couldn't find a driver for me. And when I called to ask what was going on, the operators just told me that they couldn't pick up my kid because 'nothing was available.' I mean, come on - it's not like I'm asking them to find a unicorn or something. It's just a simple pickup. I get that mistakes happen, but it's the way they handled it that really bothered me. The idea behind this service is great, but the execution just isn't there. I'm still not convinced about using them for my kids.

live_helpFeatured FAQ

What's the process for booking a ride with this company?

To book a ride, log in to your account, select your pickup and drop-off locations, and choose your preferred time. You can also set up recurring bookings for regular trips.

How do I know which drivers are available?

You'll see a list of available drivers when you book your ride, along with their ratings and reviews. You can also filter by driver type, like sedan or SUV.

What happens if my driver is late or doesn't show up?

If your driver is late or doesn't show up, contact customer support to report the issue. They'll do their best to resolve the problem and get you to your destination on time.

Can I cancel or change my booking?

Yes, you can cancel or change your booking up to a certain time before your scheduled pickup. Just be aware that there may be fees associated with changes or cancellations.

How do I pay for my rides?

You can pay for your rides using a credit card, debit card, or other accepted payment methods. You can also set up recurring payments for regular trips.

Is my personal info secure with this company?

Yes, this company takes the security of your personal info seriously. They use industry-standard encryption and secure servers to protect your data.

check_circlePros

•The people I've met have all been friendly, helpful, and professional - that's a definite plus.
•The idea behind this service is great - it's a convenient way to get around town without having to worry about driving yourself.
•I've had some great drivers who've been on time and taken good care of me.
•The system is easy to use and set up, which is a big plus.
•I appreciate the fact that they offer a variety of payment options.

cancelCons

•The driver selection process seems pretty random, which can be frustrating when you're counting on a ride.
•I've had some issues with customer support, particularly when I've tried to resolve problems with driver selection.
•It's not uncommon to be left waiting for a ride, which can be a real hassle.
•I've had some issues with the accuracy of my booking details, which has caused some problems.
•The company's handling of mistakes could be improved - they seem to pass the buck rather than taking responsibility.