Max Auto Insurance
A Cautionary Tale: Why I'll Never Trust MAX Auto Insurance Again
summarizeEditor's Summary
I'm still fuming about my experience with MAX Auto Insurance. After a nasty accident, I thought I was covered, but their complete disregard for the insurance agreement led to a two-year nightmare. The worst part? Terrible customer service, failed warranty obligations, and unprofessional staff. Don't get me wrong, I've had my share of bad luck, but MAX Auto Insurance took the cake. Their overcharging and lack of accountability are just the tip of the iceberg. I wish they'd learn from their mistakes and treat customers with respect.
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What happened after you submitted your accident report to MAX Auto Insurance?
After submitting my accident report, I thought I was in the clear, but two years later, they called me and said they'd lost the report and needed me to send them a copy with their stamp. Now they're trying to prove I didn't bring anything and are suing me for 15,500 rubles through the courts.
How would you describe the customer service you received from MAX Auto Insurance?
Terrible. From the initial meeting to the follow-up calls, their customer service was unprofessional and unhelpful. I felt like I was just a number to them, not a person in need of assistance.
Did MAX Auto Insurance honor their warranty obligations?
No, they failed to honor their warranty obligations, which was a huge letdown. I expected more from a reputable insurance company.
How much do you think MAX Auto Insurance overcharges for insurance?
I think they grossly overcharge for insurance, which is just not worth the risk. I've seen other companies offer better coverage at a lower price.
What advice would you give to someone considering MAX Auto Insurance?
I'd advise against it. Their lack of accountability, terrible customer service, and failed warranty obligations make them a red flag for your wallet. Look elsewhere for better coverage and service.
Have you tried to resolve the issue with MAX Auto Insurance?
Yes, I've tried to resolve the issue, but they seem more interested in pushing papers than helping me. It's a huge mess, and I wish they'd learn from their mistakes.
What do you think MAX Auto Insurance could improve on?
They need to improve their customer service, honor their warranty obligations, and be more transparent about their policies and procedures. Until then, I wouldn't recommend them to anyone.
Have you considered taking legal action against MAX Auto Insurance?
Yes, I'm considering taking legal action against them. Their complete disregard for the insurance agreement and lack of accountability have left me no choice but to seek justice.
How long did it take for MAX Auto Insurance to respond to your accident report?
It took them two years to respond to my accident report, which was unacceptable. I thought I was covered, but it turned out they'd lost the report and were now trying to sue me for 15,500 rubles.
check_circlePros
- •They took my accident report, which was a good start
- •Their photos of my car were a nice touch
- •I was free to go after the initial meeting, which was convenient
- •Their office was clean and well-maintained
- •The staff seemed friendly, but that's where it ended
- •They had all the necessary forms and paperwork
- •They were quick to take my money
- •Their website was easy to navigate
cancelCons
- •They lost my accident report and are now suing me for 15,500 rubles
- •Terrible customer service from start to finish
- •Failed to honor warranty obligations, which was a huge letdown
- •Unprofessional staff who seemed more interested in pushing papers than helping me
- •Grossly overcharge for insurance, which is just not worth the risk
- •No accountability or transparency throughout the process
- •Their communication was poor, to say the least
- •I felt like I was just a number to them
