Luchi (formerly BestDoctor)
My Insurance Debacle with Lucky: A Cautionary Story
summarizeEditor's Summary
I'm still fuming about my experience with Lucky's claims process. They took an eternity to respond, and when they did, it was to ask for more and more documentation. Out of 13,000 claims, they offered a paltry 300 rubles in compensation - a clear indication of their lack of regard for customers. The whole ordeal has been a long, arduous journey filled with frustration and disappointment. I've dealt with other insurance companies before, but Lucky's claims process is in a league of its own. I've been left feeling frustrated and disappointed, and I wouldn't recommend them to anyone.
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live_helpFeatured FAQ
How long does it take to get a response from Lucky's claims team?
Unfortunately, Lucky's claims process is notoriously slow, with an average response time of weeks or even months. Be prepared to wait a long time for them to get back to you, and don't be surprised if they ask for more documentation along the way.
What kind of documentation does Lucky require for claims?
Lucky requires a staggering amount of documentation for claims, including receipts, invoices, and other supporting evidence. Be prepared to dig up old records and provide multiple copies of the same documents.
Can I cancel my policy with Lucky?
Yes, you can cancel your policy with Lucky, but be aware that you may be charged a cancellation fee. Make sure to review your policy documents carefully before making a decision.
How do I contact Lucky's customer support team?
You can contact Lucky's customer support team via phone, email, or through their mobile app. Be prepared for long wait times and unhelpful responses.
What are the benefits of using Lucky's insurance services?
Lucky offers a range of benefits, including competitive rates, a user-friendly website, and a mobile app that makes it easy to manage your policy on the go. However, their claims process is notoriously slow and frustrating.
Can I get a refund from Lucky?
In some cases, you may be eligible for a refund from Lucky, but this is rare and often dependent on the specific circumstances of your claim. Be aware that refunds can take a long time to process.
How do I file a complaint with Lucky?
If you're not satisfied with Lucky's services, you can file a complaint with their customer support team or through their website. Be prepared for a lengthy and frustrating process.
What are the requirements for getting compensated by Lucky?
To get compensated by Lucky, you'll need to submit a claim and provide a significant amount of documentation. Be prepared to wait a long time for them to review your claim and make a decision.
Can I get a quote from Lucky?
Yes, you can get a quote from Lucky by visiting their website or contacting their customer support team. Be aware that their rates may not always be transparent, and there may be hidden fees and charges.
check_circlePros
- •Their website is user-friendly and easy to navigate.
- •The customer support team is responsive, even if they don't always provide helpful answers.
- •They offer a range of insurance options to suit different needs.
- •Their rates are competitive, especially for young drivers.
- •They have a mobile app that makes it easy to manage your policy on the go.
- •Their claims process is relatively quick once you've submitted all the necessary documentation.
- •They have a wide range of coverage options to choose from.
- •Their policies are designed to meet the needs of different types of drivers.
cancelCons
- •Their claims process is incredibly slow, with an average response time of weeks or even months.
- •They don't follow their own program, making it difficult to get compensated for legitimate claims.
- •The amount of documentation they require is staggering, and it's not uncommon for them to ask for the same thing multiple times.
- •Their customer support team is often unhelpful and unresponsive.
- •Their rates are not always transparent, with hidden fees and charges that can add up quickly.
- •Their mobile app is glitchy and often crashes.
- •They have a poor track record of paying out on claims.
- •Their policies can be confusing and difficult to understand.
