Leroy Merlin Home and Garden Store
Leroy Merlin Left Me Hanging: A Cautionary Tale
summarizeEditor's Summary
I placed an order with Leroy Merlin for four cans of acrylic paint, but when I got to the pickup point, I was only handed one can. Their customer support was less than helpful, and I was left hanging when I asked for a refund. The whole experience was a huge letdown, and I'm still fuming about it. I've had some bad experiences with local businesses, but this one takes the cake. The lack of communication and unwillingness to make things right was really frustrating. I'm not sure I'd trust them with my business again.
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live_helpFeatured FAQ
What happened when you placed an order with Leroy Merlin?
I placed an order for four cans of acrylic paint, but when I got to the pickup point, I was only handed one can. I tried to contact customer support, but they were unhelpful and refused to send the missing items.
How did you feel about the customer support team?
I was really disappointed with the customer support team. They seemed more interested in arguing with me than resolving the issue. It was frustrating and made me feel like my business wasn't valued.
What did you think of the paint quality?
I was happy with the paint quality. The color selection was great, and the paint itself was good quality.
Was the website easy to navigate?
Yes, the website was easy to navigate. I was able to find what I needed quickly and easily.
Did you have any issues with the pickup process?
Yes, I was only handed one can of paint, despite paying for four. It was a huge disappointment and really frustrating.
Would you recommend Leroy Merlin to others?
I'm not sure I'd recommend Leroy Merlin to others based on my experience. The lack of communication and follow-through was really frustrating and made me question whether I'd want to shop there again.
What did you think of the store's selection of products?
I thought the store had a wide selection of products, which was great. I was able to find what I needed easily.
Did you have any issues with the shipping or delivery?
No, I didn't have any issues with the shipping or delivery. I picked up the items in-store, so I didn't have to worry about shipping.
What was your overall experience like?
My overall experience with Leroy Merlin was a huge letdown. The lack of communication and unwillingness to make things right was really frustrating, and I'm still fuming about it.
check_circlePros
- •I did appreciate the convenience of being able to order online and pick up in-store. It was a big time-saver, and I liked that I could see the prices and availability of items online. The website was easy to navigate, and I was able to find what I needed quickly. The staff at the pickup point were friendly and helpful, which was a nice touch. I also liked that the store had a wide selection of products, which made it easy to find what I needed. The paint quality was good, and I was happy with the color selection. I was also impressed with the build quality of the paint cans themselves.
cancelCons
- •The customer support team was completely unhelpful and seemed more interested in arguing with me than resolving the issue. I was only handed one can of paint, despite paying for four, which was a huge disappointment. The lack of communication and follow-through was really frustrating. I felt like I was being treated unfairly and that my business wasn't valued. The whole experience was just really annoying and stressful. I was also really disappointed with the return policy, which seemed overly complicated and difficult to navigate.
