Ladurée Moscow
A Parisian Institution Falls Flat in Moscow
summarizeEditor's Summary
I was super stoked when Ladurée finally opened up shop in Moscow, but unfortunately, their Moscow location fell flat. The store looks great, but the service and food were subpar. I visited twice, hoping it was just a one-off, but the experience was consistently underwhelming. The staff seemed overwhelmed and unfriendly, which made the whole experience feel like a total letdown. If you're looking for a taste of Paris in Moscow, you might want to keep looking.
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live_helpFeatured FAQ
Is Ladurée Moscow a good place to try Parisian pastries?
Unfortunately, no. While the store's decor is great, the service and food quality are subpar. You're better off trying other cafes or bakeries in Moscow for a more authentic experience.
What's the selection of macarons like at Ladurée Moscow?
The selection is limited compared to the Paris stores, but the macarons are still delicious. You might want to try other flavors or visit during peak hours for a wider selection.
Is the store well-located?
Yes, the store is located on Patriarch's Ponds, making it easy to find and accessible by public transportation.
How's the pricing at Ladurée Moscow?
The prices are reasonable, especially considering the high-quality ingredients. However, you might want to compare prices with other cafes or bakeries in Moscow for a better value.
Can I get a refund or exchange if I'm not satisfied with my purchase?
Unfortunately, Ladurée Moscow's return policy is unclear. You might want to contact the store directly or ask about their return policy before making a purchase.
Is the store wheelchair accessible?
Yes, the store is wheelchair accessible, with a ramp entrance and accessible restrooms.
Can I book a table or make a reservation?
No, the store doesn't take reservations. You can try to grab a table on a first-come, first-served basis, but be prepared for a wait during peak hours.
Do they offer any discounts or promotions?
Unfortunately, I didn't see any discounts or promotions during my visits. You might want to check their social media or website for any upcoming deals.
check_circlePros
- •The store's decor is spot on, with the same colors and displays as the Paris locations.
- •The macarons are still delicious, but the selection was limited compared to the Paris stores.
- •The store is well-located on Patriarch's Ponds, making it easy to find.
- •The prices are reasonable, especially considering the high-quality ingredients.
- •The staff does try to be friendly, even if they don't quite succeed.
- •The store has a nice atmosphere, even if it's not quite the same as the Paris locations.
cancelCons
- •The service was consistently slow and unfriendly, which made the whole experience frustrating.
- •The food quality was hit-or-miss, with some items being overcooked or underseasoned.
- •The selection of macarons was limited, which was a disappointment.
- •The staff seemed overwhelmed and stressed, which made the experience feel tense.
- •The store's atmosphere was lacking, which made it feel like a generic cafe rather than a high-end patisserie.
- •The store could improve on its value for money, considering the high prices and subpar service.
