Hands Up Service Center Moscow
My Mom's Kitchen Faucet Nightmare: A Cautionary Tale
summarizeEditor's Summary
I'm sharing a cautionary tale about a kitchen faucet installation that went horribly wrong for my mom. The technician ripped her off with a $12,500 bill, which included $8,000 for taking apart a single water supply line. It's a total nightmare, and I'm warning others to be careful. The company's lack of transparency and customer service is appalling, and I wouldn't recommend them to my worst enemy. If you're looking for a reliable and honest contractor, keep looking.
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What happened to your mom's kitchen faucet installation?
My mom hired a contractor to install a new kitchen faucet, but the technician ripped her off with a $12,500 bill. The breakdown included $8,000 for taking apart a single water supply line and $1,250 per installation.
Is the company trustworthy?
No, the company's lack of transparency and customer service is appalling. They scam people and overcharge for their services.
Can I get a discount for seniors?
Yes, the company offers a 15% discount for seniors, but it's not enough to make up for their outrageous prices.
What should I do if I'm not satisfied with the service?
Don't bother calling the company. They'll just promise to call you back and never do.
Can I get a refund?
Good luck with that. The company is notorious for their scams and won't give you a refund unless you fight for it.
Are they licensed?
I don't know, but I wouldn't trust them even if they were.
Do they have good customer reviews?
No, their customers are mostly dissatisfied with their services.
Can I get a warranty?
Yes, they give a warranty, but it's not worth the paper it's printed on.
How long does it take to get a response from the company?
Good question. They promise to call you back within 15 minutes, but it takes them days to get back to you.
Can I cancel my contract?
No, once you sign with them, you're stuck.
Do they have a physical address?
I don't know, but I wouldn't trust them even if they did.
Can I get a reference?
No, they don't give references because they don't have any satisfied customers.
check_circlePros
- •They gave a warranty
- •The technician showed up on time
- •The faucet looks nice
- •The company has a website
- •They offer a 15% discount for seniors
- •The technician was polite
cancelCons
- •Napoleonic attitude towards customers
- •Lack of service and order
- •No transparency in pricing
- •They scam people
- •Expensive
- •Price is way above average
