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A Cautionary Tale: Why I'll Never Use Kassir.ru Again
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A Cautionary Tale: Why I'll Never Use Kassir.ru Again

summarizeEditor's Summary

I recently had a bad experience with Kassir.ru that left me questioning the site's reliability. I'd used it before without any issues, but this time was a total letdown. They claimed I'd bought a ticket to the Alexandrov Ensemble concert, but when I checked the event's status, the concert was nowhere to be found. Needless to say, I was not happy. The site's lack of up-to-date information and poor customer support made things even worse. This experience has left me wary of using Kassir.ru for future events.

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KararKötü
Destek1/10
Güvenlik1/10
HizmetKalite2/10
I've got a story to share that could've happened to anyone, but I'm just lucky I made it out with my sanity intact.
I recently had a nightmare experience with Kassir.ru, and I'm still fuming about it.
I'd used the site before without any issues, but this time was a real eye-opener.
So, let's get to the point:
I bought a ticket to the Alexandrov Ensemble concert on Kassir.ru on September 4th. I'd chosen my seat, paid, and the ticket arrived in my email. All that was left was to wait for the concert date - September 15th, 2023.
Available seats at the time of purchaseBut on September 14th, I started feeling uneasy about the concert. I wondered if it was actually going to happen...
To get to the bottom of things, I went back to the website to check the event's status and seating chart. And that's when I discovered that... THE CONCERT WAS NOWHERE TO BE FOUND!
I thought to myself, 'This doesn't smell right'... and decided to reach out to the website for an explanation.
First, I called the contact number - NO ANSWER!
Second, I posted a question in the VK group - NO RESPONSE, AND MY MESSAGE WASN'T EVEN READ!
My message in VK wasn't readThird, I sent an email to the official address.
At least I got a response a few hours later.But what a response it was! They just sent me a generic reply saying there were no cancellations!
Are you kidding me? How do you explain the fact that the event just vanished from the list?
I took screenshots of their news page, where they're supposed to announce any changes or cancellations - and guess what? Nothing!
Their news page has no mention of the cancellation Their news page has no mention of the cancellation Their news page has no mention of the cancellation I'm still trying to figure out why there's no mention of the cancellation on their website, social media, or even my email inbox - I had listed it as my contact info when I bought the tickets! Their VK page has no mention of the cancellation Their VK page has no mention of the cancellation xa0
And then the day of the concert arrived.
I personally called the RDK where the concert was supposed to take place, and guess what? They confirmed that the concert was indeed cancelled!
I was furious - why do I have to do all this research to find out about the cancellation? Why do you provide such a poor service? Why don't you notify your customers about the cancellation? Was it your goal to have me show up at 6 PM and kiss the lock?
Naturally, I sent them an email asking these questions.
I've been waiting for a decent response from them, but it's been a while. I'm starting to think I'm their boss, forcing them to actually do some work and check the event schedule!
But then, out of the blue, I got an official email saying the concert was cancelled!
Now, I'm curious to see when they'll refund my money.
xa0
The Verdict:
Guys, I'm warning you: don't make the same mistake I did. Don't buy tickets from this website – it's way easier to just go to the box office or find another service. But whatever you do, avoid Kassir.ru. They'll drive you crazy!
This is a completely unclient-centric organization that doesn't value or respect its customers. They can't even be bothered to notify you about event cancellations in a timely manner, and when they do, they make you jump through hoops to get your money back. They'll do everything to keep you on edge and make you waste your time!
xa0
NOT RECOMMENDED!!!

live_helpFeatured FAQ

What happened with my ticket purchase on Kassir.ru?

Unfortunately, I experienced a situation where the concert I'd purchased tickets for was nowhere to be found on the site. I was left with a lot of questions and no clear answers from the site's customer support.

Is Kassir.ru a trustworthy site?

Based on my experience, I would say no. The site's lack of reliability and poor customer support have left me wary of using it for future events.

Can I get a refund if an event is cancelled?

I'm not entirely sure. The site's return policy is unclear, and I didn't receive any clear guidance from customer support.

How do I contact Kassir.ru's customer support?

I tried calling their phone support, but they didn't answer. I also sent an inquiry through the site, but I haven't received a response.

Can I purchase tickets online?

Yes, Kassir.ru does allow you to buy tickets online. However, be aware that the site's reliability is questionable.

What kind of events does Kassir.ru offer?

From what I've seen, Kassir.ru offers a wide range of events, including concerts, theater productions, and more.

Is Kassir.ru's website easy to use?

Yes, the site is relatively easy to navigate. However, be aware that the site's reliability is questionable.

Can I get electronic tickets?

Yes, Kassir.ru does offer electronic tickets, which is convenient. However, be aware that the site's reliability is questionable.

What should I do if I encounter issues with my ticket purchase?

If you encounter any issues with your ticket purchase, I would recommend reaching out to customer support as soon as possible. However, be prepared for a potentially frustrating experience.

check_circlePros

  • •Wide selection of events
  • •Quick and easy purchase process
  • •Ability to buy tickets online
  • •Electronic tickets are convenient
  • •Site is easy to navigate
  • •Variety of payment options
  • •Good for popular events

cancelCons

  • •Site is not reliable
  • •Lack of up-to-date information
  • •No information on event cancellations
  • •Phone support is unresponsive
  • •Poor customer support
  • •Return policy is unclear
  • •Frustrating experience with customer support
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