Pickalbatros Water Valley Resort - Neverland Hurghada 5*
Our Unforgettable Family Getaway at This Egyptian Paradise
summarizeEditor's Summary
We spent an unforgettable week at this Egyptian paradise with our family and were blown away by the top-notch service, spotless rooms, and incredible food options. The kids were thrilled with the themed water parks and kids' activities, while adults enjoyed live music, theme parties, and guided tours of Egypt's history. The hotel's location was a bit far from the city center, but the staff were happy to help us navigate the area. We also appreciated the hotel's commitment to sustainability, although it would be great to see more explicit efforts in this area. Despite the premium price, we felt it was worth every penny for the quality of service and amenities.
settingsSpecifications
live_helpFeatured FAQ
What is the hotel's policy on return and refund?
The hotel has a 24-hour return and refund policy, but the specifics can vary depending on the circumstances. We recommend speaking with the staff directly to clarify the details.
Can I book a guided tour of Egypt's history?
Yes, the hotel offers a range of guided tours, including a comprehensive tour of Egypt's history. We highly recommend booking in advance to ensure availability.
What are the hotel's kids' activities like?
The hotel offers a range of kids' activities, including four themed water parks, sports games, craft classes, and character meet-and-greets. The kids' club is staffed by friendly animators who are dedicated to keeping the kids entertained.
Can I get a refund if I cancel my booking?
Yes, the hotel offers a partial refund for cancellations made within 24 hours of booking. However, the specifics of the refund policy can vary depending on the circumstances. We recommend speaking with the staff directly to clarify the details.
What is the hotel's policy on Wi-Fi connectivity?
The hotel offers complimentary Wi-Fi throughout the property, but the connectivity can be a bit spotty at times. The staff are happy to help you troubleshoot any issues you may encounter.
Can I book a room with a view?
Yes, the hotel offers a range of rooms with stunning views of the surrounding landscape. We recommend booking in advance to ensure availability.
What are the hotel's amenities like?
The hotel offers a range of amenities, including a spa and wellness center, a fitness center, and multiple dining options. We highly recommend exploring the amenities to find what suits your needs.
Can I bring my pet?
Yes, the hotel is pet-friendly, but there may be some restrictions and additional fees. We recommend speaking with the staff directly to clarify the details.
How do I get to the hotel from the airport?
The hotel offers a shuttle service from the airport, but you can also take a taxi or Uber. We recommend booking the shuttle in advance to ensure availability.
check_circlePros
- •The service was truly exceptional – friendly staff, prompt responses to requests, and a willingness to go above and beyond.
- •Our room was spotless, with comfortable beds and a spacious layout that was perfect for our family.
- •The food was incredibly diverse, with something for every taste and dietary need.
- •The kids' activities were a huge hit, with four themed water parks and a range of sports games, craft classes, and character meet-and-greets.
- •The entertainment program for adults was packed with live music, theme parties, and sporting events.
- •The guided tour of Egypt's history was expertly curated and saved us time on transportation and maximized our experience.
- •The hotel's spa and wellness center was a great place to relax and unwind, with a range of treatments and facilities to choose from.
- •The hotel's fitness center was well-equipped and had great views of the surrounding landscape.
cancelCons
- •The premium price was a significant factor, but we felt it was worth every penny for the quality of service and amenities.
- •Some of the facilities, such as the spa and wellness center, were a bit dated and could use a renovation.
- •The hotel's location was a bit far from the city center, which made it difficult to explore without a car.
- •The Wi-Fi connectivity was a bit spotty at times, but the staff were quick to help us troubleshoot.
- •The hotel's policy on return and refund was a bit unclear, but the staff were helpful in clarifying the details.
- •The hotel's environmental impact was not explicitly addressed, which was a concern for some of our family members.
- •The hotel's kids' club could benefit from more activities and games for older kids.
- •The hotel's entertainment program for adults could be improved with more variety and options.
