Diana Dry Cleaning Review: Poor Service and Damaged Clothes

A Cautionary Tale of Poor Service and a Damaged Parka at Diana Dry Cleaning

summarizeEditor's Summary

I've been a loyal customer at Diana Dry Cleaning for over 12 years, but my recent experience left a bad taste in my mouth. I took my Zolla parka there for cleaning, but when I picked it up, I noticed the insulation was unevenly distributed. The staff member seemed clueless about the care tags, and when I pointed out the mistake, they just shrugged it off. Needless to say, I won't be going back anytime soon. The quality of their work is inconsistent, and their customer service is non-existent. I had to wait a long time for my order to be ready, which was frustrating. I'm not sure what's worse - the damage they caused to my parka or the lack of effort they put into fixing it.

settingsSpecifications

KararKötü

HizmetKalite2/10

İnsanDostuHizmet1/10

DönüşümKalitesi2/10

A Cautionary Tale of Poor Service and a Damaged Parka at Diana Dry Cleaning

I'm sharing my unfortunate experience with Diana Dry Cleaning in my hometown. I've been a loyal customer for over 12 years, trusting them with my winter coats, fall jackets, and even my husband's wedding suit.

But one recent visit left me feeling disappointed and frustrated. After a successful test drive of my Zolla parka, which I reviewed here, I took it to Diana for cleaning.

The staff member spent a while examining the labels and care tags, but when I pointed out that the parka was not to be tumble-dried, she just shrugged it off. I double-checked all the details and parameters, signed the agreement, and paid. A few days later, they called to say the order was ready, and I picked it up.

At first glance, the parka looked great, but as I examined it closer, I noticed that the insulation was unevenly distributed. In some areas, it was missing altogether, while in others, it was packed in too tightly.

When I asked why this had happened, they told me that they use a tumble dryer. I was shocked, as all my previous cleanings had been done without issue. I explained that this was a problem, but the staff member just kept repeating, 'We do it this way.'

I tried to reason with her, but she was uncooperative. Eventually, I asked to file a complaint, and after some resistance, they handed me a form and a pen.

Days later, they called to say they had a written response to my complaint. I was expecting a rejection, but I wanted to give them the benefit of the doubt. Unfortunately, their response was full of excuses and legal jargon, claiming that I had been informed of their cleaning process and had agreed to it.

One thing that really got under my skin was their attempt to shift the blame to the manufacturer, saying that the issue was a hidden defect and that I should take it up with the store where I bought the parka. It's clear that they're more interested in covering their own backs than in providing good service.

My experience has left me with a bad taste in my mouth, and I won't be going back to Diana Dry Cleaning anytime soon. If you're from Ryazan and know a good dry cleaner that actually cares about their customers, please leave a comment below. I'd love to hear about it!

I'm still trying to wrap my head around the fact that they would so blatantly disregard the care instructions and damage my parka. It's not just about the money - it's about getting value for my hard-earned cash and feeling confident that my belongings are in good hands.

I've been a loyal customer for over a decade, and it's disheartening to see a business like Diana Dry Cleaning prioritize their own interests over customer satisfaction. As a customer, I expect a certain level of service and attention to detail.

Diana Dry Cleaning fell woefully short. They failed to follow the care instructions, damaged my parka, and then tried to shift the blame to the manufacturer. It's a pattern of behavior that's all too familiar.

So, if you're looking for a dry cleaner in Ryazan that actually cares about their customers, I'd recommend looking elsewhere. There are plenty of other options in the city that will treat your belongings with the respect and care they deserve.

And to Diana Dry Cleaning, I'd say this: if you want to regain the trust of your customers, you need to start by taking responsibility for your actions. Apologize for the damage, offer to repair or replace the parka, and make a commitment to following the care instructions from now on.

Until then, I'll be taking my business (and my parka) elsewhere.

live_helpFeatured FAQ

What happened to your Zolla parka at Diana Dry Cleaning?

I took my Zolla parka to Diana Dry Cleaning for cleaning, but when I picked it up, I noticed the insulation was unevenly distributed. The staff member seemed clueless about the care tags, and when I pointed out the mistake, they just shrugged it off.

Have you had any other issues with Diana Dry Cleaning in the past?

No, I've been a loyal customer at Diana Dry Cleaning for over 12 years and have never had any major issues with them... until now.

Do they offer any loyalty programs or discounts?

Yes, they've got a loyalty program that rewards frequent customers, but it's not worth it if they're going to damage your clothes.

Can I trust Diana Dry Cleaning with my delicate or specialty items?

No, I wouldn't recommend trusting them with your delicate or specialty items. They seem to be clueless about how to handle certain types of clothing.

How long did it take for your order to be ready?

I had to wait a long time for my order to be ready, which was frustrating.

Do they offer any alterations or repairs?

Yes, they offer a wide range of cleaning services, including alterations.

What is their policy on lost or damaged items?

I'm not sure, but I'm pretty sure they're not responsible for their mistakes.

Can I get a refund or replacement if they damage my clothes?

I doubt it, but you can try asking.

Do they have any return or exchange policies?

I'm not sure, but I wouldn't count on it.

check_circlePros

•They've got a convenient location in my hometown.
•Their prices are reasonable, especially for bulk orders.
•The staff is friendly, but that's about it.
•They offer a wide range of cleaning services, including alterations.
•I've never had an issue with them losing or damaging my belongings... until now.
•They've got a loyalty program that rewards frequent customers.

cancelCons

•The staff seems to be clueless about how to handle certain types of clothing.
•They don't pay attention to the care tags on your clothes.
•The quality of their work is inconsistent.
•They damaged my Zolla parka, which was a total letdown.
•Their customer service is non-existent.
•I had to wait a long time for my order to be ready.
•I'm not sure what's worse - the damage they caused or the lack of effort they put into fixing it.
•Their prices aren't worth the hassle.